Subject: Ticket Assigned - Conversation with Amany
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:30:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amany Amany                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi amany, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:15 PM, 08th Apr                     Amany                             01:15 PM, 08th Apr                     Amany                    Id like to return the following item please           01:15 PM, 08th Apr                     Amany                             01:15 PM, 08th Apr                   Mohammad                   Good Afternoon, Amany. Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:16 PM, 08th Apr                     Amany                    Thank you Khalid           01:16 PM, 08th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:17 PM, 08th Apr                     Amany                    Ok           01:18 PM, 08th Apr                   Mohammad                   Thank you for your patience.           01:22 PM, 08th Apr                   Mohammad                   We request you to kindly let us know the reason for the return of item.           01:22 PM, 08th Apr                     Amany                    The fit wasn't suitable           01:23 PM, 08th Apr                   Mohammad                   Thank you for the confirmation.           01:24 PM, 08th Apr                   Mohammad                   Thank you for your patience           01:25 PM, 08th Apr                   Mohammad                   Kindly note that we have created the return request for the same item.           01:25 PM, 08th Apr                     Amany                    Thank you           01:25 PM, 08th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:26 PM, 08th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP0408230010473.           01:26 PM, 08th Apr                   Mohammad                   Is there anything else I can assist you with?           01:26 PM, 08th Apr                     Amany                    Do i need to pack it in a certain way           01:26 PM, 08th Apr                   Mohammad                   Just pack it in the original packaging if you have with you or you can pack it in any normal pack.           01:28 PM, 08th Apr                     Amany                    Ok thanks           01:29 PM, 08th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:30 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013707