Subject: Ticket Assigned - Conversation with Qasim
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 07:55:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Qasim Qasim                    Can you please tell me even if you're unable to deliver this parcel it's going to be 5 days now you guys are giving the excuses.           11:37 AM, 08th Apr                   Mohammad                   Good Morning, Qasim Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           11:40 AM, 08th Apr                     Qasim                    Kindly share the company or delivery person number with me I need to know why they are unable to deliver even after 4 days.           11:42 AM, 08th Apr                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           11:44 AM, 08th Apr                   Mohammad                   As per the tracking details your order is out for delivery again.   
         11:46 AM, 08th Apr                     Qasim                    I believe I'm your customer and it's your responsibility to provide the accurate information to customer and make sure customers gets their products on time.           11:47 AM, 08th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           11:49 AM, 08th Apr                   Mohammad                   Also note we have already forwarded your concern with the delivery team to deliver your order on priority.           11:51 AM, 08th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:51 AM, 08th Apr                   Mohammad                   Is there anything else I can assist you with?           11:52 AM, 08th Apr                   Mohammad                   It was a pleasure to assist
  you. Thank you for shopping with Max.  Have a wonderful day.           11:55 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013172