Subject: Note Added - [#5871993] Assembly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 06:03:22 +0000 (UTC)

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871993    Subject:  Assembly   Requester: Yashvi Panjnani    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear Anand</div>
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<div class="MsoNormal">Can you please let me know whether our GDMS is went to customer site and fixed the same?</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 7, 2023 10:28 AM<br>
<b>To:</b> Peter Dsouza &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5871993] - Assembly</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding the following concern cx confirmed us that
<strong><span style="font-family:-apple-system">he filed the case against us in the consumer court and Ded Officer is appointed now and her name is Ms. Mariam. </span></strong>We request you to kindly resolve the issue asap.<br>
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Problem Statement: Assembly<br>
Order Date: Mar 18, 2023<br>
Order ID: 9420492009<br>
Item ID: 164424342<br>
Assistance Required: Need assembly<br>
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Issue Description: The order was delivered on Mar 18, 2023. However, the customer contacted us complaining that  the courier didn't assemble the item. As we could see the item is not WWD, so we informed him that and advised him to visit the store to be assisted
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He field a complaint against us as per the attached screenshots he provided, so please check and contact the customer to solve the issue.<br>
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Customer Number: +971547070899<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 29 Mar at 9:33 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is chasing us please check and do the needful .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best regards.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 24 Mar at 11:30 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Anand,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please send the GDMS team to fix this on priority</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Peter Dsouza</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>UAE – RDC/E.com &amp; RNA Operations – Home / Non Home
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group,
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 24, 2023 11:22 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5871993] - Assembly</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Peter sir</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pls advise can we send our team for the same</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 24, 2023 9:47 AM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5871993] - Assembly</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement: Assembly<br>
Order Date: Mar 18, 2023<br>
Order ID: 9420492009<br>
Item ID: 164424342<br>
Assistance Required: Need assembly<br>
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Issue Description: The order was delivered on Mar 18, 2023. However, the customer contacted us complaining that  the courier didn't assemble the item. As we could see the item is not WWD, so we informed him that and advised him to visit the store to be assisted
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">He field a complaint against us as per the attached screenshots he provided, so please check and contact the customer to solve the issue.<br>
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Customer Number: +971547070899<br>
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Regards,<br>
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