Subject: Ticket Assigned - Conversation with Mshael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 08:52:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mshael Mshael                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Mshael, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  # 4724809255 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  M4724809255 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4724809255 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            12:33 PM, 07th Apr                     Mshael                    I want to cancel this order plz as it’s showing in my status it’s not processed yet!!           12:34 PM, 07th Apr                     Mshael                    4724809255           12:35 PM, 07th Apr                   Mohammad                   Good Afternoon Mshael, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:38 PM, 07th Apr                   Mohammad                   We would like to inform you that we will not be able to cancel the order at this moment.           12:41 PM, 07th Apr                   Mohammad                   Kindly note that we will forward the issue to the warehouse team to ship the order and delivery on priority.           12:42 PM, 07th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:42 PM, 07th Apr                     Mshael                    Ok           12:42 PM, 07th Apr                     Mshael                    I can cancel it if the driver call me ??           12:43 PM, 07th Apr                     Mshael                    I think the app has problems these days           12:44 PM, 07th Apr                     Mshael                    It’s not normal in my phone           12:44 PM, 07th Apr                   Mohammad                   We would like to inform you that your order is not shipped from the warehouse till now.           12:46 PM, 07th Apr                   Mohammad                   Kindly confirm us if you want to cancel the order.           12:47 PM, 07th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:49 PM, 07th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:51 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007791