Subject: Ticket Assigned - Conversation with Noor Niyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 07:40:05 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Niyas Noor Niyas                    Hi           10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello Noor Niyas , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:37 AM, 07th Apr                     Noor Niyas                    � Returns Process           10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           10:37 AM, 07th Apr                     Noor Niyas                    No           10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           10:37 AM, 07th Apr                     Noor Niyas                    Talk to Agent           10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:37 AM, 07th Apr                     Noor Niyas                    [email-masked]           10:37 AM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:37 AM, 07th Apr                   Mohammad                   Good Afternoon Noor, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           10:39 AM, 07th Apr                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           10:39 AM, 07th Apr                   Mohammad                   Please allow me a moment to check this for you.           10:39 AM, 07th Apr                     Noor Niyas                    Regarding the above complaint id i am really fed up..its been almost a month i am following up on regular basis           10:40 AM, 07th Apr                     Noor Niyas                    Nobody is giving me a proper answer and just telling its escalated since 25 days           10:40 AM, 07th Apr                   Mohammad                   Thank you for your patience.           10:42 AM, 07th Apr                     Noor Niyas                    Infact i lost completely           10:42 AM, 07th Apr                   Mohammad                   We have been notified by the concerned team that currently we do not have the yellow bag available in stock hence we can create the return request for you.           10:43 AM, 07th Apr                     Noor Niyas                    Such a bad and terrible experience...the time i wasted on centrepoint app has become a stress now without any answer           10:43 AM, 07th Apr                     Noor Niyas                    No this is not the case           10:43 AM, 07th Apr                     Noor Niyas                    I already got confirmation to use it           10:43 AM, 07th Apr                     Noor Niyas                    And i am using it since 2 weeks           10:43 AM, 07th Apr                     Noor Niyas                    And its for the compensation           10:43 AM, 07th Apr                     Noor Niyas                    Kindly note that we have forwarded your voucher compensation to the voucher team and we will get back to you as soon as possible           10:44 AM, 07th Apr                     Noor Niyas                    This is what being pending           10:44 AM, 07th Apr                     Noor Niyas                    Hi           10:46 AM, 07th Apr                   Mohammad                   Thank you for the clarification.           10:48 AM, 07th Apr                     Noor Niyas                    Okay           10:48 AM, 07th Apr                   Mohammad                   Could you please confirm us for how much amount of voucher you have been offered?           10:48 AM, 07th Apr                     Noor Niyas                    Last 2 customer service gave me a hope it will resolve in next 2 days           10:49 AM, 07th Apr                     Noor Niyas                    Nothing happened since 10 days           10:49 AM, 07th Apr                     Noor Niyas                    Its not offered           10:49 AM, 07th Apr                     Noor Niyas                    What they said ur compensation will be good and we know u r frustrated and will get it via email soon           10:50 AM, 07th Apr                     Noor Niyas                    Hi           10:55 AM, 07th Apr                   Mohammad                   Sorry for the delay.           10:56 AM, 07th Apr                     Noor Niyas                    Ok           10:56 AM, 07th Apr                     Noor Niyas                    Hi           10:59 AM, 07th Apr                     Noor Niyas                    Whats the update           10:59 AM, 07th Apr                   Mohammad                   We are checking the same for you.           11:00 AM, 07th Apr                     Noor Niyas                    Okay           11:00 AM, 07th Apr                   Mohammad                   Thank you for your patience.           11:05 AM, 07th Apr                     Noor Niyas                    Yes           11:05 AM, 07th Apr                   Mohammad                   Kindly note that we have been notified for the voucher amount of AED 70 and you would be able to use the same on order value of AED 489.           11:05 AM, 07th Apr                     Noor Niyas                    So u mean to say i have to proceed with an order of new order worth of 489           11:06 AM, 07th Apr                     Noor Niyas                    And i can get 70 aed?           11:07 AM, 07th Apr                     Noor Niyas                    R u kidding me?           11:07 AM, 07th Apr                   Mohammad                   Yes the same.           11:07 AM, 07th Apr                     Noor Niyas                    What will i purchase for 489 again           11:07 AM, 07th Apr                     Noor Niyas                    R u doing the correct approach           11:08 AM, 07th Apr                     Noor Niyas                    Check my order and i have not returned the item           11:08 AM, 07th Apr                     Noor Niyas                    I am using one item           11:08 AM, 07th Apr                     Noor Niyas                    And i got completely wrong order           11:08 AM, 07th Apr                     Noor Niyas                    Colour and model number           11:08 AM, 07th Apr                     Noor Niyas                    I asked for replacement noone agreed bcoz i have to pay full amount           11:09 AM, 07th Apr                     Noor Niyas                    Bcoz offer is gone           11:09 AM, 07th Apr                     Noor Niyas                    Now u want me to buy a new one again and use this useless 70 aed           11:09 AM, 07th Apr                     Noor Niyas                    Is this the right for the customer who purchased through ur useless shit website           11:09 AM, 07th Apr                   Mohammad                   Kindly note that we are offering you because you order the item with the value of AED 419 and the amount of the product is AED 489 and we are offering the difference amount which was your concern.           11:09 AM, 07th Apr                     Noor Niyas                    Kindly note that we have been notified for the voucher amount of AED 70 and you would be able to use the same on order value of AED 489.           11:10 AM, 07th Apr                     Noor Niyas                    Can u explain me how can i use this 70 aed           11:10 AM, 07th Apr                     Noor Niyas                    Can i use this voucher as flat or only if i order something worth of 500 aed then i can use it           11:11 AM, 07th Apr                     Noor Niyas                    If so its useless           11:11 AM, 07th Apr                     Noor Niyas                    No this was not my concern...           11:12 AM, 07th Apr                   Mohammad                   You will be able to use it on order value of AED 489 or more.           11:13 AM, 07th Apr                     Noor Niyas                    Brother what will i purchase for 500 aed now           11:13 AM, 07th Apr                     Noor Niyas                    I already purchased what i want           11:13 AM, 07th Apr                     Noor Niyas                    And bullshit u guys have delivered wrong product and insisted me to use that           11:14 AM, 07th Apr                     Noor Niyas                    U r not understanding my complaint           11:14 AM, 07th Apr                     Noor Niyas                    I ordered a product of 400 and u delivered wrong product and wrong color of similar range..           11:14 AM, 07th Apr                     Noor Niyas                    And u asked me to use whatever i have received and we will give u compensation           11:15 AM, 07th Apr                     Noor Niyas                    This was the statement           11:15 AM, 07th Apr                     Noor Niyas                    Now u r the first customer service who comes up with altogether new           11:15 AM, 07th Apr                   Mohammad                   Yes that was the statement and we are offering you the voucher.           11:16 AM, 07th Apr                     Noor Niyas                    R u crazy or what and u r asking me to buy something more worth of 500 aed           11:16 AM, 07th Apr                     Noor Niyas                    And u r offering viucher with a condition to order another 500 aed           11:16 AM, 07th Apr                     Noor Niyas                    To use ur stupid 70 aed voucher for the mistake u have done           11:17 AM, 07th Apr                     Noor Niyas                    R u crazy           11:17 AM, 07th Apr                     Noor Niyas                    I know what to do with this..           11:17 AM, 07th Apr                     Noor Niyas                    I lost my patience completely           11:17 AM, 07th Apr                     Noor Niyas                    Imagine u r in my situation and think peacefully           11:17 AM, 07th Apr                   Mohammad                   We would like to inform you that we are downsizing the amount of order value and you can use it on order value of AED 350 and this the best what we can offer you.           11:18 AM, 07th Apr                     Noor Niyas                    U took all my money and delivered wrong product and asking me to order something again for 350           11:18 AM, 07th Apr                     Noor Niyas                    I dont want ur voucher           11:18 AM, 07th Apr                     Noor Niyas                    Keep it with u           11:18 AM, 07th Apr                     Noor Niyas                    I know how to escalate           11:18 AM, 07th Apr                     Noor Niyas                    U keep ur 70 aed with u           11:19 AM, 07th Apr                     Noor Niyas                    This is the last and final time i will use this stupid app           11:20 AM, 07th Apr                     Noor Niyas                    I understand ur trick of showing wrong product in the app and delivering the wrong product and then getting customers money and then offering voucher to place more and more order inorder to use the voucher           11:20 AM, 07th Apr                     Noor Niyas                    Its a scam           11:20 AM, 07th Apr                     Noor Niyas                    I will bring this out           11:20 AM, 07th Apr                     Noor Niyas                    Wait for my email soon           11:21 AM, 07th Apr                     Noor Niyas                    For ur 70 aed i have to buy things for 350 aed again..           11:21 AM, 07th Apr                     Noor Niyas                    Its a proper scam           11:21 AM, 07th Apr                   Mohammad                   As we already informed you we will not be able to reduce the order amount further.           11:22 AM, 07th Apr                     Noor Niyas                    Very simple take ur product and give me what i have ordered           11:23 AM, 07th Apr                     Noor Niyas                    Or else u give me a voucher to compensate for the wrong delivery           11:23 AM, 07th Apr                     Noor Niyas                    Otherwise i dint need           11:23 AM, 07th Apr                     Noor Niyas                    Ur voucher           11:24 AM, 07th Apr                     Noor Niyas                    I will file a complain and case against this scam           11:24 AM, 07th Apr                     Noor Niyas                    U keep ur 70 aed           11:24 AM, 07th Apr                   Mohammad                   Kindly allow me a moment.           11:28 AM, 07th Apr                     Noor Niyas                    Okay           11:29 AM, 07th Apr                     Noor Niyas                    I am waiting           11:29 AM, 07th Apr                     Noor Niyas                    U speak with ur escalation team           11:29 AM, 07th Apr                     Noor Niyas                    I think u r not understanding the complaints           11:29 AM, 07th Apr                   Mohammad                   Thank you for your patience.           11:32 AM, 07th Apr                   Mohammad                   Kindly note that we will check the issue with our team and will update you via email once we will have any update.           11:32 AM, 07th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:32 AM, 07th Apr                     Noor Niyas                    How many days more           11:32 AM, 07th Apr                     Noor Niyas                    Its already escalated           11:32 AM, 07th Apr                     Noor Niyas                    Can u pls send a reminder           11:33 AM, 07th Apr                     Noor Niyas                    To escalation tema           11:33 AM, 07th Apr                     Noor Niyas                    Team           11:33 AM, 07th Apr                   Mohammad                   It may take upto 24-48 hours more to check the same.           11:34 AM, 07th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           11:34 AM, 07th Apr                     Noor Niyas                    Omg           11:34 AM, 07th Apr                     Noor Niyas                    It took 30 days now           11:34 AM, 07th Apr                     Noor Niyas                    I am behind different people           11:34 AM, 07th Apr                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           11:34 AM, 07th Apr                     Noor Niyas                    Is this the complain id still?           11:35 AM, 07th Apr                   Mohammad                   Yes the complaint id is same.           11:35 AM, 07th Apr                   Mohammad                   But it will take time hence we told you to wait for the same.           11:36 AM, 07th Apr                     Noor Niyas                    I dont have any other option           11:36 AM, 07th Apr                     Noor Niyas                    U can mention another few months instead of sometime           11:37 AM, 07th Apr                     Noor Niyas                    Okay           11:37 AM, 07th Apr                   Mohammad                   We will surely get back to you with proper solution.           11:37 AM, 07th Apr                     Noor Niyas                    Ok           11:38 AM, 07th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:39 AM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007491