Subject: Ticket Assigned - Conversation with arpita jose
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 15:40:00 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arpita jose arpita jose                    Hi           07:09 PM, 05th Apr                     arpita jose                    Anybody here to help           07:09 PM, 05th Apr                     arpita jose                    Yesterday I bought two tops online but one is size wise big... How u return it           07:10 PM, 05th Apr                     arpita jose                    I didn't receive any email after the package delivery           07:11 PM, 05th Apr                   Mohammad                   Good Evening Arpita, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:15 PM, 05th Apr                     arpita jose                    Hi Khalid... I put my issue already           07:15 PM, 05th Apr                     arpita jose                    If u can guide me           07:16 PM, 05th Apr                
    Mohammad                   Could you please confirm us your order id 9424182023?           07:17 PM, 05th Apr                     arpita jose                    Where I can find order id           07:18 PM, 05th Apr                     arpita jose                    Yes it is           07:18 PM, 05th Apr                   Mohammad                   You can find the order id in your order history under your My account           07:19 PM, 05th Apr                     arpita jose                    I already confirmed           07:19 PM, 05th Apr                     arpita jose                    It is my order id           07:20 PM, 05th Apr                   Mohammad                   Thank you for the confirmation.           07:20 PM, 05th Apr                   Mohammad                   Kindly let us know if you are facing any problem in creating the return request.           07:20 PM, 05th Apr                     arpita jose                    Yes           07:20 PM, 05th Apr  
                    arpita jose                    I didn't receive any email where I can do cancel request           07:21 PM, 05th Apr                   Mohammad                   Kindly let us know the name of the items you want to return and we will create the return request for you.           07:22 PM, 05th Apr                     arpita jose                    Will it help ?           07:23 PM, 05th Apr                   Mohammad                   Let me check the details.           07:24 PM, 05th Apr                   Mohammad                   Could you please confirm us the reason of return?           07:27 PM, 05th Apr                     arpita jose                    Size is big...           07:27 PM, 05th Apr                     arpita jose                    But it came size 18 a bit I need 16           07:28 PM, 05th Apr                   Mohammad                   Thank you for the confirmation.           07:28 PM, 05th Apr                     arpita jose             
        Another one is..           07:30 PM, 05th Apr                     arpita jose                    If I go to near by max store can I return it by tomorrow and picked new one?           07:31 PM, 05th Apr                     arpita jose                    R u there           07:31 PM, 05th Apr                   Mohammad                   Thank you for your patience.           07:32 PM, 05th Apr                     arpita jose                    ??           07:32 PM, 05th Apr                   Mohammad                   We have created the return request for both of the items.           07:32 PM, 05th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           07:32 PM, 05th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP040523005948.           07:33 PM, 05th Apr               
       arpita jose                    Is it automated msg           07:33 PM, 05th Apr                     arpita jose                    Can I go tomorrow to max store and exchange this... It is my question           07:34 PM, 05th Apr                   Mohammad                   First you told us to create the return request and we created the return request.           07:35 PM, 05th Apr                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           07:36 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you with?           07:38 PM, 05th Apr                     arpita jose                    Yes now it is clear ...thank you           07:39 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping wit
 h Max.  Have a wonderful day.           07:39 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996973