Subject: Ticket Assigned - Conversation with Hamii
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 15:38:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamii Hamii                    Hi           07:06 PM, 05th Apr                     Hamii                    Regarding compensation voucher           07:07 PM, 05th Apr                     Hamii                    Yesterday manager confirmed me I will get by email           07:07 PM, 05th Apr                     Hamii                    Because my order delayed 3 days           07:07 PM, 05th Apr                   Mohammad                   Good Evening Hami, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           07:09 PM, 05th Apr                     Hamii                    Yes           07:09 PM, 05th Apr                     Hamii                    Waiting for the reply           07:09 PM, 05th Apr                     Hamii                    I recieved my order today           07:10 PM, 05th Apr                     Hamii                    ???           07:10 PM, 05th Apr                   Mohammad                   Kindly confirm us how much amount of voucher you have been offered?           07:11 PM, 05th Apr                     Hamii                    I don’t know           07:11 PM, 05th Apr                     Hamii                    He didn’t confirmed the amount           07:11 PM, 05th Apr                     Hamii                    But he told me good compensation           07:12 PM, 05th Apr                     Hamii                    Because I wait 3 days delay           07:12 PM, 05th Apr                     Hamii                    Yesterday same time I talk           07:12 PM, 05th Apr                     Hamii                    Mr khalid ?           07:13 PM, 05th Apr                   Mohammad                   Kindly wait for a moment.           07:14 PM, 05th Apr                     Hamii                    Ok           07:14 PM, 05th Apr                   Mohammad                   Thank you for your patience.           07:18 PM, 05th Apr                     Hamii                    Yes my friend           07:18 PM, 05th Apr                   Mohammad                   We request you to kindly confirm us the order id 9423768833           07:18 PM, 05th Apr                     Hamii                             07:19 PM, 05th Apr                   Mohammad                   Thank you for the confirmation.           07:20 PM, 05th Apr                   Mohammad                   Kindly note that we are offering you the voucher of AED 20 as token of apology.           07:21 PM, 05th Apr                     Hamii                    No need this today morning call center she told me 40           07:21 PM, 05th Apr                     Hamii                    U told me 20           07:21 PM, 05th Apr                     Hamii                    Thanks for your voucher           07:21 PM, 05th Apr                     Hamii                    Yesterday manger told me good voucher this is your good voucher           07:22 PM, 05th Apr                     Hamii                    20 AED           07:22 PM, 05th Apr                     Hamii                    Check it’s delay from your side 4 or 5 complaints           07:22 PM, 05th Apr                     Hamii                    Because of your wrong commitment           07:23 PM, 05th Apr                   Mohammad                   We have checked with our concerned team and we can only offer you the voucher of AED 20 kindly confirm your acceptance.           07:23 PM, 05th Apr                     Hamii                    Today morning she told me 40 AED           07:23 PM, 05th Apr                     Hamii                    Check your recorded call           07:24 PM, 05th Apr                     Hamii                    I talk 10:30 morning           07:24 PM, 05th Apr                   Mohammad                   Previously you told us that you the amount wasn't confirmed by the calling agent.           07:25 PM, 05th Apr                     Hamii                    Yesterday manager not confirmed           07:25 PM, 05th Apr                     Hamii                    Today call center lady told me in system showing 40 AED voucher           07:25 PM, 05th Apr                     Hamii                    Understand now           07:28 PM, 05th Apr                   Mohammad                   We would like to inform you that we have checked and not able to found any details regarding the voucher of AED 40.           07:29 PM, 05th Apr                     Hamii                    Check my recorded call           07:29 PM, 05th Apr                     Hamii                    10:30 today morning           07:29 PM, 05th Apr                   Mohammad                   Hence we are offering you the voucher of AED 20, kindly confirm us the acceptance as we are offering you as one time exception.           07:29 PM, 05th Apr                     Hamii                    I will call same Manager           07:30 PM, 05th Apr                     Hamii                    This problem from your side happened           07:30 PM, 05th Apr                     Hamii                    After 8 o clock           07:30 PM, 05th Apr                   Mohammad                   You can call the same manager for the further confirmation.           07:33 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you with?           07:33 PM, 05th Apr                     Hamii                    Ok thanks           07:34 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           07:37 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996965