Subject: Ticket Assigned - Conversation with Jyothi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 11:38:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jyothi Jyothi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jyothi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:27 PM, 05th Apr                     Jyothi                    Ok           03:30 PM, 05th Apr                   Mohammad                   Good Afternoon Jyothi, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           03:31 PM, 05th Apr                     Jyothi                    Hi Khalid           03:31 PM, 05th Apr                     Jyothi                    I wanted to know if i can exchange an item that i ordered online, in store, rather than returning it?           03:32 PM, 05th Apr                   Mohammad                   We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           03:34 PM, 05th Apr                     Jyothi                    Ok great           03:34 PM, 05th Apr                     Jyothi                    Thank you           03:34 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you with?           03:35 PM, 05th Apr                     Jyothi                    Nothing else. Thanks and have a great day.           03:36 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:37 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5995609