Subject: Ticket Assigned - Conversation with Joana Tahboub
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 11:29:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joana Tahboub Joana Tahboub                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Joana Tahboub Bot:  Hi Joana Tahboub, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724393114 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97433116230            03:13 PM, 05th Apr                     Joana Tahboub                    Ok           03:14 PM, 05th Apr                   Mohammad                   Good Afternoon Joana, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           03:19 PM, 05th Apr                     Joana Tahboub                    Hi           03:20 PM, 05th Apr                     Joana Tahboub                    I have order and want to know when it will exactly deliver?           03:21 PM, 05th Apr                   Mohammad                   Please allow me a moment to check this for you.           03:22 PM, 05th Apr                     Joana Tahboub                    Ok.           03:22 PM, 05th Apr                     Joana Tahboub                    The thing is, we need to catch a flight. So i would appreciate to receive it today           03:23 PM, 05th Apr                     Joana Tahboub                    Tomorrow is the flighy           03:23 PM, 05th Apr                   Mohammad                   Thank you for the clarfication.           03:23 PM, 05th Apr                   Mohammad                   Kindly note that we will escalate your issue to expedite the delivery.           03:24 PM, 05th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:24 PM, 05th Apr                     Joana Tahboub                    Thanks. In case it will not be possible, how i will know?           03:24 PM, 05th Apr                   Mohammad                   We request you to kindly get back to us if you did not receive the order till 10PM today.           03:26 PM, 05th Apr                     Joana Tahboub                    Ok. Appreciated.           03:26 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:28 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5995532