Subject: Ticket Assigned - Conversation with Nadeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 10:02:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadeen Nadeen                    Any news           01:25 PM, 05th Apr                     Nadeen                    What's wrong with the app           01:25 PM, 05th Apr                   Mohammad                   Good Afternoon Nadeen, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:32 PM, 05th Apr                     Nadeen                    I need to return 2 items from these 2 different orders but I cant unless it is written delivered and since 4 days it is still processing           01:32 PM, 05th Apr                     Nadeen                             01:32 PM, 05th Apr                     Nadeen                             01:32 PM, 05th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:37 PM, 05
 th Apr                   Mohammad                   We are still checking details.           01:43 PM, 05th Apr                     Nadeen                    Ok waiting           01:44 PM, 05th Apr                   Mohammad                   Thank you for your patience.           01:49 PM, 05th Apr                   Mohammad                   Kindly confirm us your second order 8423404251 for which you want to return the product           01:50 PM, 05th Apr                     Nadeen                             01:51 PM, 05th Apr                     Nadeen                    Polo tshirt with stripe details 4 kd           01:51 PM, 05th Apr                   Mohammad                   Kindly let us know the reason as well for return the items in both the orders.           01:52 PM, 05th Apr                     Nadeen                    Wrong size           01:52 PM, 05th Apr                   Mohammad                   Thank you for your patience.           01:55 PM, 05th Apr       
             Mohammad                   Kindly note that we have created the return request for both the orders for the items you mentioned.           01:56 PM, 05th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:56 PM, 05th Apr                     Nadeen                    Yes but please notice that there is 2 different locations           01:56 PM, 05th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP0405230011205 and RP0405230011188.           01:57 PM, 05th Apr                     Nadeen                    ??           01:58 PM, 05th Apr                     Nadeen                    Thanks alot           01:58 PM, 05th Apr                   Mohammad                   Kindly note that you will receive the call prior to the collection from the driver and then you can
  instruct the driver to collect the items as per your convenience.           01:58 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you with?           01:59 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:02 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994836