Subject: Ticket Assigned - Conversation with audreydsouza29
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:48:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with audreydsouza29 audreydsouza29                    Hello again           01:25 PM, 05th Apr                     audreydsouza29                    I did not get any call for the delivery to be made and I just got the message stating that it would be delivered by 1:18pm           01:26 PM, 05th Apr                     audreydsouza29                    I will not be available to accept the delivery at the same time           01:26 PM, 05th Apr                     audreydsouza29                    Kindly do the needful           01:26 PM, 05th Apr                   Mohammad                   Good Afternoon Andrey, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:31 PM, 05th Apr                     audreydsouza29                    Yes well then please do           01:32 PM, 05th Apr                     audreydsouza29       
              This is my order number           01:32 PM, 05th Apr                     audreydsouza29                    And there is no way that I can contact the delivery person based on the time of delivery           01:33 PM, 05th Apr                     audreydsouza29                    I am unavailable to take my delivery at 1:18pm as stated in the tracking website           01:33 PM, 05th Apr                     audreydsouza29                    And I was told I would get a call regarding the delivery before it was made and hence can direct the delivery person to deliver accordingly.           01:34 PM, 05th Apr                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           01:39 PM, 05th Apr                     audreydsouza29                    Alright           01:39 PM, 05th Apr                     audreydsouza29                    But just a feedback...  Kindly
  change your process of ordering online and include the option of time of delivery for the customers to choose           01:40 PM, 05th Apr                   Mohammad                   Thank you for sharing the feedback.           01:41 PM, 05th Apr                   Mohammad                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure to do accordingly.           01:42 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:47 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994712