Subject: Ticket Assigned - Conversation with Razeena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:29:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Razeena Razeena                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Razeena Bot:  Hi Razeena, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423985745 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566533438            01:10 PM, 05th Apr                     Razeena                    Ok           01:11 PM, 05th Apr                     Razeena                    Anyone there           01:12 PM, 05th Apr                   Mohammad                   Good Afternoon Razeena, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:13 PM, 05th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:14 PM, 05th Apr                     Razeena                    9423985745           01:14 PM, 05th Apr                     Razeena                    My above order number not delivered yet           01:14 PM, 05th Apr                     Razeena                    Y taking so many time           01:16 PM, 05th Apr                     Razeena                    Plz respond           01:18 PM, 05th Apr                   Mohammad                   Thank you for your patience.           01:18 PM, 05th Apr                     Razeena                    Why it talking so long!?           01:18 PM, 05th Apr                   Mohammad                   We are sorry for the delay.           01:18 PM, 05th Apr                     Razeena                    Ok           01:18 PM, 05th Apr                   Mohammad                   Kindly note that we will forward the issue to the warehouse team as your order is not shipped yet.           01:19 PM, 05th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:19 PM, 05th Apr                     Razeena                    Y is that           01:19 PM, 05th Apr                     Razeena                    I need it by today           01:19 PM, 05th Apr                     Razeena                    It’s for gifting purpose           01:19 PM, 05th Apr                     Razeena                    Delivery date is April 4           01:20 PM, 05th Apr                     Razeena                    Which is passed           01:20 PM, 05th Apr                   Mohammad                   We are really sorry for the inconvenience caused to you.           01:20 PM, 05th Apr                     Razeena                    This is not good           01:20 PM, 05th Apr                   Mohammad                   Kindly note that we will forward the issue to the warehouse team to ship and deliver the order on priority.           01:21 PM, 05th Apr                     Razeena                    I ordered n paid so that I get the product on time           01:21 PM, 05th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           01:21 PM, 05th Apr                     Razeena                    I need it today           01:21 PM, 05th Apr                     Razeena                    No excuses plz           01:21 PM, 05th Apr                     Razeena                             01:22 PM, 05th Apr                     Razeena                    Hello           01:23 PM, 05th Apr                   Mohammad                   We will try to deliver it at the earliest.           01:24 PM, 05th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:24 PM, 05th Apr                     Razeena                    Ok           01:24 PM, 05th Apr                     Razeena                    But I need it today           01:24 PM, 05th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           01:26 PM, 05th Apr                     Razeena                    Ok           01:26 PM, 05th Apr                     Razeena                    It’s ur fault so that u should assure it           01:26 PM, 05th Apr                     Razeena                    I paid           01:26 PM, 05th Apr                     Razeena                    Already           01:26 PM, 05th Apr                     Razeena                    Expecting to get it           01:26 PM, 05th Apr                   Mohammad                   As we already informed you we will have to escalate the issue to get the order deliver on priority.           01:27 PM, 05th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           01:27 PM, 05th Apr                     Razeena                    Ok           01:27 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:29 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994586