Subject: Ticket Assigned - Conversation with Maysam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:17:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maysam Maysam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Maysam Bot:  Hi Maysam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4723218816 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0331230012989     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455239890            12:56 PM, 05th Apr                   Mohammad                   Good Afternoon Maysam, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:58 PM, 05th Apr                     Maysam                    Hello, my order status has not changed since I received the order 5 days ago. It still says “processing”. I need to return some items so I need the status to change to “delivered” please.           12:58 PM, 05th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:59 PM, 05th Apr                   Mohammad                   Thank you for your patience.           01:01 PM, 05th Apr                   Mohammad                   We request you to kindly share with us the item names which you want to return and we will create the return request on behalf of you.           01:02 PM, 05th Apr                     Maysam                    Okay           01:03 PM, 05th Apr                     Maysam                    Celeste womens slip on stilleto heels sandals BLACK 119QR           01:04 PM, 05th Apr                     Maysam                    Flora bella metallic textures slip on sandals with stiletto heel brown 79QR           01:05 PM, 05th Apr                     Maysam                    Solid open toe slip on sandals with block heels black 79QR           01:05 PM, 05th Apr                     Maysam                             01:05 PM, 05th Apr                   Mohammad                   Thank you for sharing the details. Please allow me a moment.           01:06 PM, 05th Apr                   Mohammad                   Could you also please confirm us the reason of return?           01:09 PM, 05th Apr                     Maysam                    Some are size issue and some are so high and uncomfortable           01:10 PM, 05th Apr                   Mohammad                   Thank you for the confirmation.           01:11 PM, 05th Apr                   Mohammad                   We would like to inform you that we have created the return request for you.           01:12 PM, 05th Apr                     Maysam                    Thanks alot           01:13 PM, 05th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:13 PM, 05th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summthrough the tracking number RP0405230010706.           01:14 PM, 05th Apr                     Maysam                    Okay           01:14 PM, 05th Apr                     Maysam                    Thank you           01:14 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:16 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994506