Subject: Ticket Assigned - Conversation with Shahzeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:16:42 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahzeb Shahzeb                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Shahzeb, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424407120 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:06 PM, 05th Apr                     Shahzeb                    9424407120 Cancel this so I can replace the order please           01:06 PM, 05th Apr                   Mohammad                   Good Afternoon Shahzeb, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:07 PM, 05th Apr                     Shahzeb                    ?           01:07 PM, 05th Apr                   Mohammad                   We would like to inform you that the order will be automatically cancel within 24 hours and you will be notified accordingly.           01:08 PM, 05th Apr                     Shahzeb                    I need it to be cancelled now so I can reorder           01:08 PM, 05th Apr                     Shahzeb                    I don’t want double order !           01:09 PM, 05th Apr                     Shahzeb                    CANCEL NOW           01:09 PM, 05th Apr                     Shahzeb                    ?           01:10 PM, 05th Apr                     Shahzeb                    ?           01:10 PM, 05th Apr                   Mohammad                   We would like to inform you that your order will be cancelled automatically and we are not able to cancel the same at our end.           01:11 PM, 05th Apr                     Shahzeb                    ✅           01:12 PM, 05th Apr                     Shahzeb                    I’m sorry but ur service is horrible           01:12 PM, 05th Apr                     Shahzeb                    Thank you           01:12 PM, 05th Apr                   Mohammad                   We can understand your disappointment here.           01:15 PM, 05th Apr                   Mohammad                   Kindly rest assured we will forward your feedback to update the services.           01:16 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:16 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994499