Subject: Ticket Assigned - Conversation with Mariya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:07:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariya Mariya                    Hi           12:48 PM, 05th Apr                     Mariya                    I placed an order on 21st of last month           12:48 PM, 05th Apr                     Mariya                             12:48 PM, 05th Apr                     Mariya                    In my order the juniors printed sleepsuit with button closure also included, it has 3 sleepsuits, 1 of them is defective.           12:49 PM, 05th Apr                   Mohammad                   Good Afternoon Mariya, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           12:49 PM, 05th Apr                     Mariya                             12:49 PM, 05th Apr                     Mariya                    The one piece is defective, its bottom button doesn't close near the feet and secondly from right side the stitching is 
 open and there is a hole there           12:50 PM, 05th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:50 PM, 05th Apr                     Mariya                             12:51 PM, 05th Apr                   Mohammad                   Thank you for your patience.           12:55 PM, 05th Apr                   Mohammad                   We have created the return request for the damaged item you received.           12:56 PM, 05th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           12:56 PM, 05th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ  through the tracking number RP040523004533.           12:56 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you wi
 th?           12:58 PM, 05th Apr                     Mariya                    Plz tell me I have to return all the 3 pieces or just the defective one?           01:00 PM, 05th Apr                     Mariya                    Moreover, how can I get the new piece?           01:00 PM, 05th Apr                   Mohammad                   Kindly note that you will have to return all the 3 pieces and you will only get the refund.           01:03 PM, 05th Apr                   Mohammad                   Once the refund of amount AED 75 will be done, it may take upto 7-14 days to reflect in your bank account.           01:03 PM, 05th Apr                     Mariya                    My made threw away the packaging. Is it okay to return in any shipping bag? And where will I get the refund? Is there any babyshop wallet?           01:04 PM, 05th Apr                   Mohammad                   You will get the refund in your original mode of payment and you can return the item in normal p
 ackaging.           01:05 PM, 05th Apr                   Mohammad                   Is there anything else I can assist you with?           01:06 PM, 05th Apr                     Mariya                    No Thank you!           01:06 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:07 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994424