Subject: Ticket Assigned - Conversation with Hadi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 16:39:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hadi Hadi                    Hello. I would like to create a return request for 3 items as the size wasnt suitable.           08:07 PM, 04th Apr                   Mohammad                   Good Evening Hadi, Thank you for contacting Max, This is Khalid, I will be happy to help you.           08:19 PM, 04th Apr                   Mohammad                   We request you to kindly share with us the order id along with the items name you want to return.           08:23 PM, 04th Apr                     Hadi                    Order id# 9422573153           08:24 PM, 04th Apr                     Hadi                    And order id# 9423798678           08:25 PM, 04th Apr                     Hadi                    From this order           08:25 PM, 04th Apr                     Hadi                             08:26 PM, 04th Apr                     Hadi      
               From this order           08:26 PM, 04th Apr                   Mohammad                   Thank you for your patience.           08:32 PM, 04th Apr                   Mohammad                   Kindly note that we have created the return request for both the orders and the collection will be done by the courier agent LMG within 2-5 working days.           08:33 PM, 04th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ  through the tracking number RP040423004447 and RP040423004444.           08:33 PM, 04th Apr                     Hadi                    I cannot return it physically to the max store instead?           08:33 PM, 04th Apr                     Hadi                    There is one closeby in mirdif area.           08:34 PM, 04th Apr                   Mohammad                   Sorry but you will not be able to return them at the store as the order status is not updated.           08:
 35 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           08:35 PM, 04th Apr                     Hadi                    You need to work on that since none if your orders show delivered and it's not the first time           08:35 PM, 04th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           08:36 PM, 04th Apr                   Mohammad                   Once the status will update we will inform you the same via email.           08:36 PM, 04th Apr                   Mohammad                   You can cancel the pickup if you do not want to return online.           08:37 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           08:37 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Hav
 e a wonderful day.           08:38 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989784