Subject: Ticket Assigned - Conversation with Dena
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 16:18:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dena Dena                    No one contacted me before sending it back!           07:50 PM, 04th Apr                     Dena                    Can i pickit up today?           07:50 PM, 04th Apr                     Dena                    I received this message today           07:51 PM, 04th Apr                     Dena                    You informed me that they will contact me but no one called           07:51 PM, 04th Apr                   Mohammad                   Good Evening Dena, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:55 PM, 04th Apr                   Mohammad                   Thank you for sharing the concern.           07:58 PM, 04th Apr                     Dena                    I contacted this number few days ago & was informed that someone will contact me regarding the delivery location           07:59 PM, 04th Apr                   Mohammad                   Kindly note that collection point delivery order wait for 7 days at the collection post available for collection.           07:59 PM, 04th Apr                     Dena                    Nobody contacted me           07:59 PM, 04th Apr                   Mohammad                   Also note that you get the notification once the order ready for collect at the collection point.           07:59 PM, 04th Apr                     Dena                    I went to the Istanbul Alkhan (the collection point) and was informed that they didn’t receive the shipment yet           08:00 PM, 04th Apr                     Dena                    I didn’t get any notification           08:00 PM, 04th Apr                     Dena                    Since the registered number is not with me anymore           08:00 PM, 04th Apr                   Mohammad                   Now the order has been returned to store and the refund of amount AED70 for the same has been processed on to your original mode of payment dated on 4/4/23.           08:00 PM, 04th Apr                     Dena                    As i informed your colleague           08:00 PM, 04th Apr                     Dena                    I need th shipment           08:01 PM, 04th Apr                     Dena                    Nobody contacted me before           08:01 PM, 04th Apr                   Mohammad                   We are sorry to inform you that we will not be able to reship the order now once it returned to warehouse.           08:03 PM, 04th Apr                   Mohammad                   We request you to kindly place the order again.           08:03 PM, 04th Apr                     Dena                    Nobody contacted me before           08:03 PM, 04th Apr                     Dena                    I already contacted you & i was informed that someone will reach me from the collection point which didn’t happen           08:04 PM, 04th Apr                     Dena                    This is not professional  at al           08:04 PM, 04th Apr                     Dena                    All           08:04 PM, 04th Apr                   Mohammad                   We are sorry for this but we will not be able to reship the order now once it returned to warehouse.           08:13 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:17 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989647