Subject: Ticket Assigned - Conversation with Sali Dagher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 16:02:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sali Dagher Sali Dagher                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sali dagher, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Evening Sali, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you. Agent:  Could you please elaborate the issue you are having? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Sali, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            07:15 PM, 04th Apr                   Mohammad                   Good Evening Sali, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:18 PM, 04th Apr                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           07:21 PM, 04th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:25 PM, 04th Apr                     Sali Dagher                    Yes hi           07:27 PM, 04th Apr                   Mohammad                   Hi Sali, I have not received a response from you still, please confirm if we are still connected?           07:27 PM, 04th Apr                     Sali Dagher                    Yes i am here now           07:28 PM, 04th Apr                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           07:29 PM, 04th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:31 PM, 04th Apr                     Sali Dagher                    I got my last order incomplete           07:32 PM, 04th Apr                     Sali Dagher                    And i want a return 2 things           07:33 PM, 04th Apr                   Mohammad                   Could you please confirm us the order id 9423438250?           07:35 PM, 04th Apr                   Mohammad                   Also let us know which item you received as incomplete as well which items you want to return.           07:37 PM, 04th Apr                     Sali Dagher                    Yes the order ID is correct           07:39 PM, 04th Apr                   Mohammad                   Let us know which item you received as incomplete as well which items you want to return.           07:39 PM, 04th Apr                     Sali Dagher                    Juniors cleaning pads, i order 2 sets that means 4 pieces of it, but I received only 2           07:41 PM, 04th Apr                     Sali Dagher                    And i want to return on of the cleaning pads that i got because it was packed opened           07:41 PM, 04th Apr                     Sali Dagher                    Plus i want to return the pink dress that i got for my baby, because it was not in a good condition           07:42 PM, 04th Apr                   Mohammad                   This is the only concern you have kindly confirm us.           07:42 PM, 04th Apr                     Sali Dagher                    I have pictures for a proof           07:42 PM, 04th Apr                     Sali Dagher                    Yes           07:42 PM, 04th Apr                   Mohammad                   Kindly confirm us the name of the item Juniors Embroidered Cross Strap Skirt and T-shirt with Cap you want to return.           07:45 PM, 04th Apr                   Mohammad                   We would like to inform you that we have refunded you for the missing item.           07:51 PM, 04th Apr                   Mohammad                   The amount may take upto 7-14 days to reflect in your account.           07:52 PM, 04th Apr                   Mohammad                   Regarding the return of the two items we have also created the return request.           07:53 PM, 04th Apr                   Mohammad                   The collection will be processed by the transportation partner, Shipa within 2 to 5 working days.           07:53 PM, 04th Apr                   Mohammad                   You can also track the return request via the LMG website https://shipa.com/track/ through the tracking number SD010306614.           07:53 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:01 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989566