Subject: Ticket Assigned - Conversation with Zeeshan Khalid
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 15:56:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zeeshan Khalid Zeeshan Khalid                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Zeeshan khalid Bot:  Hi Zeeshan khalid, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7824097387 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97334014162            07:46 PM, 04th Apr                     Zeeshan Khalid                    Dear the amount got deducted from my bank  how you are saying that its not deducted!           07:47 PM, 04th Apr                   Mohammad                   Good Evening Zeeshan, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           07:48 PM, 04th Apr                   Mohammad                   Thank you for your patience           07:50 PM, 04th Apr                   Mohammad                   We'd like to confirm you that order 7824097387 has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:50 PM, 04th Apr                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:50 PM, 04th Apr                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:50 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           07:54 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           07:55 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989541