Subject: Ticket Assigned - Conversation with NRao
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 15:34:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with NRao NRao                             07:18 PM, 04th Apr                     NRao                    Weave textured kitty cap           07:19 PM, 04th Apr                     NRao                    Order - 9422628850           07:19 PM, 04th Apr                   Mohammad                   Good Evening Sandeep, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:19 PM, 04th Apr                     NRao                    Hi Khalid, please refer to the previous umpteen chats since last Friday, I have had with ur team           07:21 PM, 04th Apr                     NRao                    It's sad that the customer has to follow up so many times just to change the status of item already collected           07:21 PM, 04th Apr                   Mohammad                   You want to return the item in your order 9422628850
 .           07:22 PM, 04th Apr                     NRao                    Right           07:22 PM, 04th Apr                   Mohammad                   Kindly note that we will create the return request on your behalf but you will only get the refund in online return request.           07:25 PM, 04th Apr                     NRao                    What does that mean?           07:26 PM, 04th Apr                     NRao                    If you create I won't get the refund?           07:26 PM, 04th Apr                   Mohammad                   We told you that you will only get the refund not the replacement.           07:27 PM, 04th Apr                     NRao                    Yes only refund is needed           07:27 PM, 04th Apr                     NRao                    No need of replacement           07:27 PM, 04th Apr                   Mohammad                   Kindly wait for a moment.           07:28 PM, 04th Apr                   Mohammad                   We
  have created the return request and you must have received the notification containing link.           07:29 PM, 04th Apr                   Mohammad                   Kindly fill the address and contact details so that the courier can be assigned.           07:29 PM, 04th Apr                     NRao                    Great thanks will do the needful           07:30 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           07:32 PM, 04th Apr                     NRao                    No thank you that was helpful           07:32 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:33 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989476