Subject: Ticket Assigned - Conversation with Dodo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 15:11:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dodo Dodo                    3           06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello Dodo , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:40 PM, 04th Apr                     Dodo                    3           06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:40 PM, 04th Apr                     Dodo                    3           06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hi Dodo , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:40 PM, 04th Apr                     Dodo                    5           06:40 PM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:40 PM, 04th Apr                     Dodo                    Good morning I make two order from centerpoint application but centerpoint cancelled one item in each order and I cancelled the other item.without delivery it but It until now is non refundable I made complaint from one week but also no action           06:42 PM, 04th Apr                     Dodo                    [23/03, 22:02] Dodo: You refunded only the price for one item for the shoes [23/03, 22:02] Dodo: There is foundation in each order not refunded [23/03, 22:03] Dodo: In one order must refunded 195 derham and the other 206 derham           06:43 PM, 04th Apr                     Dodo                    9419709978           06:44 PM, 04th Apr                     Dodo                    9419457023           06:44 PM, 04th Apr                   Mohammad                   Good Evening Email, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:49 PM, 04th Apr                     Dodo                    Good morning I make two order from centerpoint application but centerpoint cancelled one item in each order and I cancelled the other item.without delivery it but It until now is non refundable I made complaint from one week but also no action           06:49 PM, 04th Apr                     Dodo                    [23/03, 22:02] Dodo: You refunded only the price for one item for the shoes [23/03, 22:02] Dodo: There is foundation in each order not refunded [23/03, 22:03] Dodo: In one order must refunded 195 derham and the other 206 derham           06:49 PM, 04th Apr                     Dodo                    9419709978           06:49 PM, 04th Apr                     Dodo                    9419457023           06:49 PM, 04th Apr                   Mohammad                   We have checked and as we can see a refund amount of AED 166.35 has been successfully processed on to the original mode of payment dated on 3/15/23 for the order id 9419709978.           06:53 PM, 04th Apr                   Mohammad                   We have also checked and as we can see a refund amount of AED 149.25 has been successfully processed on to the original mode of payment dated on 3/14/23 for the order id 9419457023.           06:54 PM, 04th Apr                   Mohammad                   If you still did not receive the refund kindly raise the objection/charge back with the bank           06:54 PM, 04th Apr                     Dodo                    There is 41derham           06:54 PM, 04th Apr                     Dodo                    For foundation           06:54 PM, 04th Apr                     Dodo                    Not refunded           06:54 PM, 04th Apr                     Dodo                    Must refund 206 derham           06:54 PM, 04th Apr                     Dodo                    You can check the two order           06:55 PM, 04th Apr                     Dodo                    And the other order must refund 195 derham           06:55 PM, 04th Apr                     Dodo                    I talk several time in this issue and make several complaints if not resolved I will contact to customer protection           06:55 PM, 04th Apr                   Mohammad                   Kindly confirm us if you have returned the item Maybelline New York Fit Me Matte Poreless Foundation in your order 9419709978           06:58 PM, 04th Apr                     Dodo                    Yes           06:58 PM, 04th Apr                     Dodo                    I didn't received it           06:59 PM, 04th Apr                     Dodo                    You can call the delivery person           06:59 PM, 04th Apr                     Dodo                    I have his number           06:59 PM, 04th Apr                   Mohammad                   In the order id 9419457023 kindly confirm us if the item has been returned already or not.           06:59 PM, 04th Apr                     Dodo                    00971588390044           07:00 PM, 04th Apr                     Dodo                    This number of delivery person you can check           07:00 PM, 04th Apr                     Dodo                    I didn't received any one           07:00 PM, 04th Apr                     Dodo                    One order was must pickup from collection point and I didn't received it because I asked customer service she told me if I want refund didn't received order           07:01 PM, 04th Apr                   Mohammad                   Kindly hold for a moment.           07:02 PM, 04th Apr                     Dodo                    And the second order was home delivery I wasn't in home and delivery person call me and I told him I cancelled order           07:02 PM, 04th Apr                     Dodo                    00971588390044           07:02 PM, 04th Apr                     Dodo                    This his number           07:02 PM, 04th Apr                   Mohammad                   Thank you for your patience.           07:04 PM, 04th Apr                   Mohammad                   We have refunded you the remaining amount for both of the orders and it may take upto 7-14 days to reflect in your account.           07:05 PM, 04th Apr                     Dodo                    Ook many thanks           07:05 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:11 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989410