Subject: Ticket Assigned - Conversation with Alaa Majdi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 14:50:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alaa Majdi Alaa Majdi                    Hi           06:03 PM, 04th Apr                     Alaa Majdi                    I got 2 items missing from my order           06:04 PM, 04th Apr                     Alaa Majdi                    Ur delivery company delivered it to the next building from ours           06:05 PM, 04th Apr                     Alaa Majdi                    I tried to contact ur team by email but they are not responding           06:05 PM, 04th Apr                   Mohammad                   Good Evening Alaa, Thank you for contacting Max, This is Khalid, I will be happy to help you.           06:09 PM, 04th Apr                   Mohammad                   We request you to kindly share with us the name of the items which are missing from your order.           06:11 PM, 04th Apr                     Alaa Majdi                          
    06:12 PM, 04th Apr                     Alaa Majdi                             06:12 PM, 04th Apr                     Alaa Majdi                    Its obvious that the neighbours took,them because the package was opened           06:13 PM, 04th Apr                     Alaa Majdi                             06:14 PM, 04th Apr                     Alaa Majdi                             06:14 PM, 04th Apr                   Mohammad                   Thank you for sharing the details.           06:21 PM, 04th Apr                     Alaa Majdi                    So           06:22 PM, 04th Apr                     Alaa Majdi                    What will happen           06:23 PM, 04th Apr                   Mohammad                   We would like to inform you that we have refunded you the amount of AED 26 for both of the missing items.           06:23 PM, 04th Apr                   Mohammad                   It may take upto 7-14 days to reflect in your account.           06:23 PM, 04
 th Apr                     Alaa Majdi                    When will i get them           06:24 PM, 04th Apr                     Alaa Majdi                    Can i have the 2 items instead           06:24 PM, 04th Apr                   Mohammad                   Kindly note that we are not able to deliver the missing items, hence we done the refund for the same.           06:29 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:31 PM, 04th Apr                     Alaa Majdi                    But then i have to pay delivery fees           06:32 PM, 04th Apr                   Mohammad                   We would like to inform you that you can also visit the store to purchase the product you wish.           06:34 PM, 04th Apr                     Alaa Majdi                    I know but i cant           06:34 PM, 04th Apr                   Mohammad                   We are sorry 
 to inform you but if you place the order online you will have to pay the delivery charges.           06:39 PM, 04th Apr                     Alaa Majdi                    Its not my fault           06:39 PM, 04th Apr                   Mohammad                   We are offering you the voucher of amount AED 10 to compensate delivery charges.           06:45 PM, 04th Apr                     Alaa Majdi                    Ok           06:45 PM, 04th Apr                   Mohammad                   But note that it may take upto 24-48 hours to get it created for you.           06:45 PM, 04th Apr                   Mohammad                   Once it will be created we will share you the same via email.           06:45 PM, 04th Apr                     Alaa Majdi                    Ok           06:45 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:49 PM, 04th Apr                    
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