Subject: Ticket Assigned - Conversation with Shamim
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 12:39:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamim Shamim                    Good afternoon           04:06 PM, 04th Apr                     Shamim                    I received my order but I order 2 shirts but I received only 1           04:07 PM, 04th Apr                   Mohammad                   Good Evening Shamim, Thank you for contacting Max, This is Khalid, I will be happy to help you.           04:13 PM, 04th Apr                     Shamim                    Hi           04:19 PM, 04th Apr                   Mohammad                   Could you please confirm us the order id 9423456841?           04:19 PM, 04th Apr                     Shamim                    Yes           04:20 PM, 04th Apr                   Mohammad                   Thank you for the confirmation.           04:20 PM, 04th Apr                   Mohammad                   We truly apologize for the inconvenience however
 , please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           04:20 PM, 04th Apr                   Mohammad                   During quality check we found out that 1 item Striped Oxford Shirt was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same.           04:21 PM, 04th Apr                     Shamim                    Ok           04:22 PM, 04th Apr                   Mohammad                   The refund of amount AED 50 has been processed on to Tabby dated on 4/2/23.           04:22 PM, 04th Apr                     Shamim                    But you need to inform same time           04:22 PM, 04th Apr                   Mohammad                   We are sorry if you did not notified at the time of item cancellation.           04:23 PM, 04th Apr                  
    Shamim                    Still in your app showing this product if why you put damage items in your app           04:23 PM, 04th Apr                     Shamim                    If that item is not available I can change same time but you guys are telling now. Now what I will do           04:24 PM, 04th Apr                   Mohammad                   We request you to kindly place the order again if the item is showing available.           04:25 PM, 04th Apr                     Shamim                    Please no need ?           04:26 PM, 04th Apr                     Shamim                    This is my last purchase from max online           04:27 PM, 04th Apr                     Shamim                    I never order in max online           04:27 PM, 04th Apr                     Shamim                    Thank you so much           04:27 PM, 04th Apr                   Mohammad                   We are offering you the voucher of AED 10 as token apology.           04:28 PM,
  04th Apr                   Mohammad                   Kindly provide the acceptance for the same.           04:28 PM, 04th Apr                     Shamim                    If I accept this one your delivery will be same right..?           04:31 PM, 04th Apr                   Mohammad                   Sorry we didn't get you. Could you please elaborate?           04:32 PM, 04th Apr                     Shamim                    If I order again your service will be same right ..?           04:33 PM, 04th Apr                     Shamim                    After 3 days you will inform this item is not good quality so you can order again like that           04:34 PM, 04th Apr                   Mohammad                   Kindly note that we will check the product availability with our team.           04:36 PM, 04th Apr                     Shamim                    Ok           04:36 PM, 04th Apr                   Mohammad                   Once the voucher will be created we will inform
  you the same via email.           04:37 PM, 04th Apr                     Shamim                    Ok ?           04:37 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:39 PM, 04th Apr                     Shamim                    Same to you           04:39 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988437