Subject: Ticket Assigned - Conversation with Malik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:59:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malik Malik                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Malik Bot:  Hi Malik, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096599334817            03:40 PM, 04th Apr                     Malik                    Only WhatsApp please           03:41 PM, 04th Apr                   Mohammad                   Good Afternoon Malik, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:46 PM, 04th Apr                   Mohammad                   We would request you to please let us know either your order number or the email address you used to place the order so that we can check.           03:49 PM, 04th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:52 PM, 04th Apr                   Mohammad                   Hi Malik I have not received a response from you still, please confirm if we are still connected?           03:55 PM, 04th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           03:58 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988045