Subject: Ticket Assigned - Conversation with مريم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:52:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مريم مريم                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi مريم, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:09 PM, 04th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:12 PM, 04th Apr                     مريم                    Goof afternoon           03:12 PM, 04th Apr                     مريم                    Yesterday i spoke with your agent mais regarding my issues           03:13 PM, 04th Apr                     مريم                    And she told within 24hour yiur team will contact me           03:13 PM, 04th Apr                     مريم                    And then i called again today and they said the same the concerned team will contact me           03:13 PM, 04th Apr                     مريم                    But yet no one contacted me?           03:14 PM, 04th Apr                     مريم                    I am really not happy and frustrated about your service you are given to your customer.. even its the shop fault and no one is trying to fix the issue i am having!           03:15 PM, 04th Apr                     مريم                    My money is not returned. My item is not received. And all the shop fault. Yet no one contacting me to solve the issue!           03:16 PM, 04th Apr                     مريم                    ??           03:25 PM, 04th Apr                   Mohammad                   We are really sorry for the inconvenience caused to you.           03:26 PM, 04th Apr                     مريم                    I’m tired of only hearing apologizes.. i need solution           03:28 PM, 04th Apr                     مريم                    Can you give me contact detail for someone who can take actions?           03:29 PM, 04th Apr                   Mohammad                   Could you please confirm us how much amount of voucher you have been offered?           03:29 PM, 04th Apr                     مريم                    no one mentioned           03:29 PM, 04th Apr                     مريم                    The voucher was only for my first order mistake my second order still no one find me solution!           03:30 PM, 04th Apr                   Mohammad                   We are sorry for the delay.           03:38 PM, 04th Apr                   Mohammad                   We are checking the details for you.           03:38 PM, 04th Apr                     مريم                    This had been said already           03:40 PM, 04th Apr                     مريم                    :)           03:40 PM, 04th Apr                     مريم                    3 days ago..2days ago..yesterday..and today           03:41 PM, 04th Apr                     مريم                    I need to contact someone           03:41 PM, 04th Apr                     مريم                    I find it useless to chat here.. all the same reply           03:42 PM, 04th Apr                   Mohammad                   We are offering you the voucher of amount BHD 3 as token of apology which you will be able to use on the order value of BHD 3.1           03:44 PM, 04th Apr                   Mohammad                   You will be able to use on the order value of BHD 4           03:45 PM, 04th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:46 PM, 04th Apr                   Mohammad                   Hi Mariam, I have not received a response from you still, please confirm if we are still connected?           03:49 PM, 04th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           03:51 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987983