Subject: Ticket Assigned - Conversation with Amy
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:46:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amy Amy                    Hello           03:18 PM, 04th Apr                     Amy                    Where is my order ????           03:18 PM, 04th Apr                     Amy                    You were supposed to deliver it yesterday           03:18 PM, 04th Apr                     Amy                    Your App is not updated with tracking information           03:19 PM, 04th Apr                   Mohammad                   Good Afternoon Amy, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:23 PM, 04th Apr                   Mohammad                   Please allow me a moment to check this for you.           03:25 PM, 04th Apr                   Mohammad                   Thank you for your patience.           03:34 PM, 04th Apr                   Mohammad                   We would like to inform you that you
  order is not shipped from the warehouse till date and we are sorry for this delay.           03:35 PM, 04th Apr                     Amy                    This is seriously not okay           03:35 PM, 04th Apr                     Amy                    Delivery date was yesterday           03:35 PM, 04th Apr                   Mohammad                   Kindly note that we will forward the issue to the warehouse team to ship the order and deliver it on priority.           03:35 PM, 04th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:36 PM, 04th Apr                     Amy                    Yesterday your agent said it will be delivered today           03:36 PM, 04th Apr                     Amy                    Your app is showing 3rd April delivery date           03:36 PM, 04th Apr                     Amy                    It was school shoes           03:36 PM, 04th Apr           
         Mohammad                   We can understand your disappointment here.           03:41 PM, 04th Apr                   Mohammad                   Kindly allow us some more time so that we can do the needful for you           03:41 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:45 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987916