Subject: Ticket Assigned - Conversation with Sarfraz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:39:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarfraz Sarfraz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sarfraz Bot:  Hi Sarfraz, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097450086382            03:03 PM, 04th Apr                     Sarfraz                    hi           03:06 PM, 04th Apr                   Mohammad                   Good Afternoon Sarfraz, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:06 PM, 04th Apr                     Sarfraz                    Yes Good afternoon           03:07 PM, 04th Apr                     Sarfraz                    I bought one shoe yesterday           03:07 PM, 04th Apr                     Sarfraz                    I want to  returned that item n take refund           03:08 PM, 04th Apr                     Sarfraz                    what to do           03:08 PM, 04th Apr                     Sarfraz                    hi           03:10 PM, 04th Apr                     Sarfraz                    r u here with me           03:11 PM, 04th Apr                   Mohammad                   Please allow me a moment to check this for you.           03:11 PM, 04th Apr                   Mohammad                   Could you please share with us the order id as we are not able to locate any order with your email id and contact number.           03:15 PM, 04th Apr                     Sarfraz                    i have item no           03:16 PM, 04th Apr                     Sarfraz                    196642658393           03:16 PM, 04th Apr                   Mohammad                   We are sorry to inform you but without order id we will not be able to locate the item.           03:20 PM, 04th Apr                     Sarfraz                    what is order id           03:21 PM, 04th Apr                     Sarfraz                    I purchased by store at dfc           03:21 PM, 04th Apr                   Mohammad                   In this situation we would like to inform you kindly visit the store to return the item.           03:25 PM, 04th Apr                     Sarfraz                    ok           03:26 PM, 04th Apr                     Sarfraz                    thanks           03:26 PM, 04th Apr                     Sarfraz                    can i return any branches?           03:26 PM, 04th Apr                   Mohammad                   We advise you to kindly visit the same store to avoid any confusion.           03:31 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:39 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987839