Subject: Ticket Assigned - Conversation with Fairina Khan
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:55:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fairina Khan Fairina Khan                    Heyy I have received my order and I want to exchange one item for a bigger size but in my order history it’s still showing processing …how do I initiate an exchange           02:41 PM, 04th Apr                   Mohammad                   Good Afternoon Fairina, Thank you for contacting Max, This is Khalid, I will by happy to help you.           02:45 PM, 04th Apr                     Fairina Khan                    Hey so could you plzz check or maybe rectify so that I can initiate an exchange           02:46 PM, 04th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:48 PM, 04th Apr                     Fairina Khan                    Sure           02:49 PM, 04th Apr                   Mohammad                   Thank you for your patience.           02:50 PM, 04th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           02:51 PM, 04th Apr                   Mohammad                   Once the status will update we will inform you the same via email.           02:51 PM, 04th Apr                     Fairina Khan                    Also what is your exchange policy?           02:52 PM, 04th Apr                     Fairina Khan                    How many days ?           02:52 PM, 04th Apr                   Mohammad                   Kindly note that you have 14 days from the date of delivery to return the items.           02:53 PM, 04th Apr                   Mohammad                   In online return request you will only get the refund.           02:53 PM, 04th Apr                     Fairina Khan                    Okay…plz do the needful soon           02:54 PM, 04th Apr                     Fairina Khan                    Thanx           02:54 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:54 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987406