Subject: Ticket Assigned - Conversation with Priyathmika
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:52:51 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyathmika Priyathmika                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Priyathmika Bot:  Hi Priyathmika, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424170896 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971566231039            02:42 PM, 04th Apr                     Priyathmika                    Okay. Thank u           02:42 PM, 04th Apr                   Mohammad                   Good Afternoon Priya, Thank you for contacting Splash, This is Khalid, I will by happy to help you.           02:45 PM, 04th Apr                   Mohammad                   Thank you for your patience.           02:47 PM, 04th Apr                   Mohammad                   We have checked and it appears that the following order number: 9424170896 was not placed successfully.           02:47 PM, 04th Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9424171778.           02:48 PM, 04th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9424171778.           02:48 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           02:49 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987371