Subject: Ticket Assigned - Conversation with Aleksandra Сhernenko
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:28:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aleksandra Сhernenko Aleksandra Сhernenko                    Hi           01:25 PM, 04th Apr                   Mohammad                   Good Afternoon Aleksandra, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?           01:27 PM, 04th Apr                     Aleksandra Сhernenko                             01:28 PM, 04th Apr                     Aleksandra Сhernenko                    Why this order is canceled?           01:28 PM, 04th Apr                     Aleksandra Сhernenko                    If this crib available in any shops?           01:29 PM, 04th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:31 PM, 04th Apr                     Aleksandra Сhernenko                    Yes please           01:34 PM, 04th Apr                     Aleksandra Сhernenko                    I’m waiting           01:34 PM, 04th Apr                   Mohammad                   We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           01:35 PM, 04th Apr                     Aleksandra Сhernenko                    I’m asking if this crib is available           01:36 PM, 04th Apr                   Mohammad                   During quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same.           01:36 PM, 04th Apr                     Aleksandra Сhernenko                    As on website says you have 6pc           01:36 PM, 04th Apr                     Aleksandra Сhernenko                             01:37 PM, 04th Apr                     Aleksandra Сhernenko                    Hi           01:43 PM, 04th Apr                   Mohammad                   It might have come back in the stock again.           01:43 PM, 04th Apr                     Aleksandra Сhernenko                    What it means           01:43 PM, 04th Apr                     Aleksandra Сhernenko                    And when           01:43 PM, 04th Apr                     Aleksandra Сhernenko                    And how i can check it           01:44 PM, 04th Apr                   Mohammad                   We have checked and found that the same item is available CP ajman Corniche, CP Dalma Mall - 1 each           01:44 PM, 04th Apr                     Aleksandra Сhernenko                    When you will trunsfer refund? As i also tried to order it from Centro point and refound takes 5 days           01:44 PM, 04th Apr                     Aleksandra Сhernenko                    So why you can not ship it?           01:45 PM, 04th Apr                   Mohammad                   Kindly note that once you placed the order online it shipped from the warehouse not from the store.           01:48 PM, 04th Apr                   Mohammad                   Kindly note that we have processed the refund of amount AED519 on to your original mode of payment dated on 04/04/2023 and it may take upto 7-14 days to reflect in your account.           01:49 PM, 04th Apr                     Aleksandra Сhernenko                    Yes, but it says that it’s available, so how i can try to buy any another item if I don’t know i will get it or no           01:49 PM, 04th Apr                     Aleksandra Сhernenko                    That’s also great, I’m paying you now, and getting money back in 1/2 weeks           01:49 PM, 04th Apr                   Mohammad                   This is the general time frame of refund and you will get the refund within above mentioned time frame.           01:51 PM, 04th Apr                     Aleksandra Сhernenko                    What price for bed in shop           01:51 PM, 04th Apr                   Mohammad                   We are really sorry but the item is not available at the store and really sorry for the previous response in which we mentioned that it is available at the two stores.           01:55 PM, 04th Apr                   Mohammad                   It was mistakenly sent to you.           01:55 PM, 04th Apr                     Aleksandra Сhernenko                    When you expect to get them in stock?           01:56 PM, 04th Apr                   Mohammad                   We are not sure about the stock availability at the store.           01:57 PM, 04th Apr                     Aleksandra Сhernenko                    When i can check?           01:57 PM, 04th Apr                   Mohammad                   We advise you to please visit any nearby store to check the availability for the same           01:57 PM, 04th Apr                     Aleksandra Сhernenko                    So information on website is not accurate           01:58 PM, 04th Apr                     Aleksandra Сhernenko                    You can not see in systems what stock you have?           01:58 PM, 04th Apr                   Mohammad                   You can enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock.           02:01 PM, 04th Apr                     Aleksandra Сhernenko                             02:02 PM, 04th Apr                     Aleksandra Сhernenko                    Where           02:02 PM, 04th Apr                     Aleksandra Сhernenko                    It shows that it’s available           02:02 PM, 04th Apr                   Mohammad                   If it is showing available we advise you to kindly try to place the order again.           02:06 PM, 04th Apr                     Aleksandra Сhernenko                    I placed it twice           02:06 PM, 04th Apr                   Mohammad                   If the item cancelled 2nd time kindly get back to us and we will be happy to help you.           02:06 PM, 04th Apr                     Aleksandra Сhernenko                    Can you check stock?????           02:06 PM, 04th Apr                     Aleksandra Сhernenko                             02:07 PM, 04th Apr                   Mohammad                   We will forward the issue to the concerned team to check the stock and will update you via the email once we will have any information.           02:10 PM, 04th Apr                     Aleksandra Сhernenko                    I’m already back to you, with order placed twice, twice it was canceled, on web site it says in stock available 6 items           02:10 PM, 04th Apr                     Aleksandra Сhernenko                    I want to be updated wia WhatsApp           02:10 PM, 04th Apr                     Aleksandra Сhernenko                    I don’t want to wait for stock availability information for few days           02:11 PM, 04th Apr                   Mohammad                   We are sorry to inform you but we will not be able to assure you about the status at this moment.           02:11 PM, 04th Apr                     Aleksandra Сhernenko                    Yes give me timeframe           02:11 PM, 04th Apr                     Aleksandra Сhernenko                    Don’t tell once           02:12 PM, 04th Apr                     Aleksandra Сhernenko                    And tell me what will be a clame No so i can track it           02:12 PM, 04th Apr                     Aleksandra Сhernenko                    And put me in copy of email to your concerned team           02:13 PM, 04th Apr                   Mohammad                   We will inform you on your registered email id. Kindly allow us some time so that we can check the details.           02:17 PM, 04th Apr                   Mohammad                   And it may take upto 24-48 hours to get the update from the team.           02:17 PM, 04th Apr                     Aleksandra Сhernenko                    Under what No you registered my request           02:18 PM, 04th Apr                   Mohammad                   Once this chat will over after that we will be able to forward your issue.           02:22 PM, 04th Apr                     Aleksandra Сhernenko                    Yes but i want to know how i can track this issue           02:23 PM, 04th Apr                   Mohammad                   We will send you the email stating that we have forwarded the issue and you can track the same through the email.           02:25 PM, 04th Apr                     Aleksandra Сhernenko                    Ok           02:26 PM, 04th Apr                     Aleksandra Сhernenko                    Waiting for it           02:27 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           02:27 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987152