Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:12:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501963765            01:55 PM, 04th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           02:00 PM, 04th Apr                     Hi                    Good afternoon           02:02 PM, 04th Apr                     Hi                    Actually I want to return some items           02:02 PM, 04th Apr                     Hi                    But in system it not shows as it delivered           02:02 PM, 04th Apr                     Hi                    So I can’t replace my return request           02:03 PM, 04th Apr                   Mohammad                   Could you please share with us the order id?           02:03 PM, 04th Apr                     Hi                    My order No 9423880267           02:04 PM, 04th Apr                   Mohammad                   Thank you for sharing the order id.           02:05 PM, 04th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           02:05 PM, 04th Apr                   Mohammad                   Once the status will update we will inform you the same via email.           02:05 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:12 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987002