Subject: Ticket Assigned - Conversation with Anchal Babani
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:52:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anchal Babani Anchal Babani                    Hi           01:28 PM, 04th Apr                     Anchal Babani                    I want to cancel my order its been 2 weeks its not here yet           01:28 PM, 04th Apr                     Anchal Babani                    And one order i had already cancelled i never received a refund for that           01:28 PM, 04th Apr                     Anchal Babani                    These  3 order numbers i want to cancel and get the refun asap           01:29 PM, 04th Apr                   Mohammad                   Good Afternoon Anchal, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:34 PM, 04th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:38 PM, 04th Apr             
       Mohammad                   Sorry for the delay.           01:45 PM, 04th Apr                   Mohammad                   Thank you for your patience.           01:46 PM, 04th Apr                   Mohammad                   Kindly note that your two orders 9422163591 and 9422022211 are ready for pickup at the store.           01:47 PM, 04th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           01:47 PM, 04th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           01:47 PM, 04th Apr                     Anchal Babani                    Alright thanks           01:49 PM, 04th Apr                     Anchal Babani                    Alright thanks           01:49 PM,
  04th Apr                     Anchal Babani                    And what about the cancelled order           01:49 PM, 04th Apr                   Mohammad                   Regarding the order id 9422161375 we have processed the refund of amount AED 40 on to your original mode of payment dated on 3/26/23 and it may take upto 7-14 days to reflect in your account.           01:50 PM, 04th Apr                     Anchal Babani                    Okay no problem thanks for your help           01:50 PM, 04th Apr                     Anchal Babani                    Appreciate it           01:50 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986790