Subject: Ticket Assigned - Conversation with Aisha
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:43:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aisha Aisha                    Hi           01:08 PM, 04th Apr                     Aisha                    My order status isn't updated so I can't return           01:09 PM, 04th Apr                     Aisha                    The order was delivered 3 days back but it still shows processing           01:09 PM, 04th Apr                   Mohammad                   Good Afternoon Aisha, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:18 PM, 04th Apr                     Aisha                    I need to return           01:19 PM, 04th Apr                     Aisha                    An item           01:19 PM, 04th Apr                     Aisha                    That was delivered 3 days back           01:19 PM, 04th Apr                     Aisha                    However the application hasn't updated the order status           01:19 PM, 04th Apr                     Aisha                    So how am I supposed to file for a return           01:19 PM, 04th Apr                     Aisha                    Kindly assist           01:20 PM, 04th Apr                   Mohammad                   Please allow me a moment to check this for you.           01:23 PM, 04th Apr                   Mohammad                   Could you please confirm us the order id 9423418086?           01:24 PM, 04th Apr                     Aisha                    Ok           01:25 PM, 04th Apr                     Aisha                    Yes that's the id           01:25 PM, 04th Apr                     Aisha                    Exactly           01:25 PM, 04th Apr                     Aisha                    9423418086           01:25 PM, 04th Apr                   Mohammad                   We request you to kindly let us know the name of the items you wish to return.           01:26 PM, 04th Apr                     Aisha                    Need to return all over longline shrug brown medium           01:26 PM, 04th Apr                     Aisha                    Only one item needs to be returned           01:26 PM, 04th Apr                   Mohammad                   Thank you for your patience.           01:28 PM, 04th Apr                   Mohammad                   Kindly note that we have created the return request for the same item.           01:28 PM, 04th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:28 PM, 04th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ  through the tracking number RP040423003421.           01:28 PM, 04th Apr                   Mohammad                   For the inconvenience caused, we’d like to give you a voucher worth AED XXX for you to use it on your next purchase at xxxxxxxx.com. The voucher code you need to apply at checkout is XXX-XXXX-XXXX-XXXX. *Terms and conditions apply           01:29 PM, 04th Apr                     Aisha                    Ok           01:29 PM, 04th Apr                     Aisha                    What is Xxx           01:29 PM, 04th Apr                     Aisha                    There is no code           01:29 PM, 04th Apr                   Mohammad                   We are sorry for the previous response.           01:30 PM, 04th Apr                   Mohammad                   It was mistakenly sent to you.           01:30 PM, 04th Apr                   Mohammad                   Is there anything else I can assist you with?           01:35 PM, 04th Apr                     Aisha                    No thankyou           01:35 PM, 04th Apr                     Aisha                    How will the amount be refunded           01:35 PM, 04th Apr                     Aisha                    To the original mode of payment right?           01:36 PM, 04th Apr                   Mohammad                   Yes you will receive the refund in original mode of payment.           01:40 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:42 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986693