Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:24:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:02 PM, 04th Apr                     Hello                    In the order history Does not showing that the shipment is delivered           01:03 PM, 04th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:04 PM, 04th Apr                     Hello                    Hello Khalid           01:04 PM, 04th Apr                     Hello                    I want to return items           01:04 PM, 04th Apr                     Hello                    But the order history doesn’t show delivered status           01:04 PM, 04th Apr                   Mohammad                   Could you please share with us your order id?           01:05 PM, 04th Apr                     Hello                    9423592453           01:06 PM, 04th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:09 PM, 04th Apr                   Mohammad                   Could you please let us know the name of the items you want to return?           01:09 PM, 04th Apr                     Hello                    I can drop the items in the store           01:10 PM, 04th Apr                     Hello                    All items except the makeup           01:11 PM, 04th Apr                   Mohammad                   We would like to inform you that the store team will not accept the return if the order status is not updated.           01:17 PM, 04th Apr                   Mohammad                   Thank you for your patience.           01:20 PM, 04th Apr                   Mohammad                   Kindly note that we have created the return request on behalf of you.           01:20 PM, 04th Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:21 PM, 04th Apr                     Hello                    Thank u           01:21 PM, 04th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP040423003385.           01:21 PM, 04th Apr                     Hello                    Many thanks           01:22 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:23 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986494