Subject: Ticket Assigned - Conversation with Jehan
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:23:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jehan Jehan                    hello good afternoon           12:54 PM, 04th Apr                   Mohammad                   Good Afternoon Jehan, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:02 PM, 04th Apr                     Jehan                    hello Khalid           01:03 PM, 04th Apr                     Jehan                    I place an order yesterday for Max and i received a message from deliveryman           01:03 PM, 04th Apr                     Jehan                    mobile number 052-9318894           01:04 PM, 04th Apr                     Jehan                    he will not deliver my order to my address in my LANDMARK APPS MAX. so i told him if you will deliver in my home address i will accept until 4pm only because it is Ramadhan i am resting           01:05 PM, 04th Apr                    
  Jehan                    so he is refusing for both           01:05 PM, 04th Apr                     Jehan                    it is the second time that this deliveryman is not delivering my order. the last time 2 weeks ago i have an order to CenterPoint and he did not deliver my order because of he has no change for my cash.           01:07 PM, 04th Apr                     Jehan                    my order in centerpoint i cancelled it due to it is not deliver to me. then now for my MAX order again this guy is the deliveryman.           01:08 PM, 04th Apr                   Mohammad                   Thank you for sharing the concern.           01:12 PM, 04th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:12 PM, 04th Apr                   Mohammad                   We will forward the issue to the delivery team to take the appropriate 
 action against the delivery agent.           01:13 PM, 04th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:13 PM, 04th Apr                     Jehan                    ok. this is my first time experiencing this delivery issue. for more than 5 years i am an online client of landmark i don't have issue only to this deliveryman.           01:16 PM, 04th Apr                   Mohammad                   We will try to resolve your issue at the earliest.           01:16 PM, 04th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           01:16 PM, 04th Apr                     Jehan                    thank you so much           01:17 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:22 PM, 04th Apr                       
                    View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986484