Subject: Ticket Assigned - Conversation with Saba
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:22:48 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Saba                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Saba Bot:  Hi Saba, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097333035901            12:52 PM, 04th Apr                     Saba                    Ok           12:53 PM, 04th Apr                     Saba                    Hi im continously  trying to sign in my account with correct email and password  but not getting through...restart my phone install app again but still no luck kindly check           01:00 PM, 04th Apr                     Saba                    ??????           01:00 PM, 04th Apr                     Saba                    any one to solve the query???           01:01 PM, 04th Apr                   Mohammad                   Good Afternoon Saba, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:03 PM, 04th Apr                     Saba                    Hi im continously trying to sign in my account with correct email and password but not getting through...restart my phone install app again but still no luck kindly check           01:07 PM, 04th Apr                     Saba                             01:08 PM, 04th Apr                   Mohammad                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           01:10 PM, 04th Apr                     Saba                    Already did           01:11 PM, 04th Apr                     Saba                    Not working           01:11 PM, 04th Apr                     Saba                    ????           01:13 PM, 04th Apr                   Mohammad                   In this situation we will have to check the issue with our tech team.           01:15 PM, 04th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:16 PM, 04th Apr                   Mohammad                   Once we will have any update we will inform you via the email.           01:16 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash .  Have a wonderful day.           01:22 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986482