Subject: Ticket Assigned - Conversation with Shamim
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:07:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamim Shamim                    Hello           07:40 PM, 03rd Apr                     Shamim                    Any update my product           07:40 PM, 03rd Apr                     Shamim                    Why you didn’t deliver my product           07:40 PM, 03rd Apr                     Shamim                    If you not deliver please cancel order           07:41 PM, 03rd Apr                   Mohammad                   Good Evening Shamim, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:45 PM, 03rd Apr                     Shamim                    Where is my product           07:46 PM, 03rd Apr                     Shamim                    Since yesterday I am texting you           07:46 PM, 03rd Apr                     Shamim                    Until now no one didn’t fix it           07:46 PM, 03rd Apr                     Shamim                    What I need to do now           07:47 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           07:50 PM, 03rd Apr                   Mohammad                   Kindly note that we have already forwarded your issue to the delivery team.           07:50 PM, 03rd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:51 PM, 03rd Apr                     Shamim                    Untill now no one call me           07:51 PM, 03rd Apr                   Mohammad                   We can understand your disappointment here.           07:54 PM, 03rd Apr                   Mohammad                   Kindly allow us some more time so that we will follow up with the delivery team to deliver your order on priority.           07:54 PM, 03rd Apr                     Shamim                    Can I get today           07:55 PM, 03rd Apr                   Mohammad                   We cannot assure you about the date and timings but will try to deliver it as earliest as possible.           07:56 PM, 03rd Apr                     Shamim                    Then please cancel this order I can’t wait more time           07:57 PM, 03rd Apr                   Mohammad                   We won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           08:00 PM, 03rd Apr                     Shamim                    When they will deliver I can’t wait more time           08:01 PM, 03rd Apr                     Shamim                    Until now no one call me           08:01 PM, 03rd Apr                     Shamim                    Am not satisfied in your service           08:02 PM, 03rd Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           08:03 PM, 03rd Apr                   Mohammad                   We will again follow up with the courier team to deliver your order on priority.           08:04 PM, 03rd Apr                     Shamim                    As your wish           08:04 PM, 03rd Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           08:04 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:07 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980591