Subject: Ticket Assigned - Conversation with ?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 15:53:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Waiting for your asap response           07:16 PM, 03rd Apr                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           07:21 PM, 03rd Apr                     ?                    [03/04, 6:24 PM] ?: We received today but  when we opened the box. Order was incomplete [03/04, 6:25 PM] ?: For us this chair is useless now [03/04, 6:25 PM] ?: One leg of chair is not in packet           07:22 PM, 03rd Apr                     ?                             07:22 PM, 03rd Apr                   Mohammad                   Thank you for your patience           07:28 PM, 03rd Apr                   Mohammad                   Kindly note that we have created the return request for the item you received as incomplete.           07:29 PM, 03rd Apr 
                   Mohammad                   The collection will be processed by the transportation partner, Shipa within 2 to 5 working days.           07:29 PM, 03rd Apr                   Mohammad                   You can track your return through the link https://rb.gy/summ and return tracking id : SD010295998           07:30 PM, 03rd Apr                     ?                    Thank you so much           07:30 PM, 03rd Apr                     ?                    Hope for replacement of my order           07:31 PM, 03rd Apr                   Mohammad                   Kindly note that in online return request you will only get the refund.           07:35 PM, 03rd Apr                   Mohammad                   You can place the new order once the refund received.           07:36 PM, 03rd Apr                     ?                    How           07:36 PM, 03rd Apr                     ?                    How i will receive refund           07:36 PM, 03rd Apr                  
    ?                    Cash ?           07:36 PM, 03rd Apr                     ?                    Because i had paid cash           07:37 PM, 03rd Apr                   Mohammad                   You will receive the refund as refund voucher and it will be shared to you on your registered email id.           07:37 PM, 03rd Apr                     ?                    And from that voucher i can purchase again new bouncer chair           07:39 PM, 03rd Apr                     ?                    ?           07:39 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           07:39 PM, 03rd Apr                     ?                    Yes please           07:40 PM, 03rd Apr                     ?                    Can i get other bouncer chair in place of voucher           07:40 PM, 03rd Apr                     ?                    ?           07:40 PM, 03rd Apr                   Mohammad                   We are sorry to inform y
 ou but it will not be possible for us to provide the replacement.           07:42 PM, 03rd Apr                   Mohammad                   We request you to kindly place the new order once refund received.           07:43 PM, 03rd Apr                     ?                    ?           07:43 PM, 03rd Apr                     ?                    Can you please let me know           07:43 PM, 03rd Apr                     ?                    Email Id           07:43 PM, 03rd Apr                     ?                    Where im going to get voucher           07:44 PM, 03rd Apr                   Mohammad                   You will get the voucher on this email id [email-masked]           07:45 PM, 03rd Apr                     ?                    My this ID is not working           07:45 PM, 03rd Apr                     ?                    Can i update my email ID           07:46 PM, 03rd Apr                     ?                    [email-masked]           07:46 
 PM, 03rd Apr                   Mohammad                   We would like to inform you that email id cannot be changed.           07:49 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           07:53 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980528