Subject: Ticket Assigned - Conversation with XL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 15:11:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with XL XL                    Hi           06:56 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:56 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello XL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:56 PM, 03rd Apr                     XL                    1           06:56 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:56 PM, 03rd Apr                     XL                    9420920437           06:58 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-04-03             06:58 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:58 PM, 03rd Apr                     XL                    2           06:58 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:58 PM, 03rd Apr                     XL                    1           06:58 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:58 PM, 03rd Apr                     XL                    [email-masked]           06:58 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:58 PM, 03rd Apr                     XL                    Ok           07:00 PM, 03rd Apr                   Mohammad                   Good Evening Prince, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:02 PM, 03rd Apr                     XL                    Yes hello           07:02 PM, 03rd Apr                     XL                    Regarding my order 9420920437           07:02 PM, 03rd Apr                     XL                    I just got notification that it has been picked up. I'm surprised. Picked up by who?           07:03 PM, 03rd Apr                     XL                    I'm not in town at the moment and I didn't inform anyone to pick up on my behalf.           07:03 PM, 03rd Apr                   Mohammad                   As per the order status it is picked on 4/3/23.           07:04 PM, 03rd Apr                   Mohammad                   If you did not pick it up we will check the issue with store team.           07:04 PM, 03rd Apr                     XL                    By who?           07:04 PM, 03rd Apr                   Mohammad                   Kindly note that once we will have any update we will inform you via email.           07:04 PM, 03rd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:04 PM, 03rd Apr                     XL                    I told you I was travelling the last time I chatted your support           07:05 PM, 03rd Apr                     XL                    Was it delivered to my apartment or what?           07:05 PM, 03rd Apr                     XL                    It's surprising           07:05 PM, 03rd Apr                   Mohammad                   Store pickup order never delivered to home.           07:05 PM, 03rd Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           07:06 PM, 03rd Apr                     XL                    Ok           07:06 PM, 03rd Apr                     XL                    And I did not pick it up as I am not back in town           07:06 PM, 03rd Apr                   Mohammad                   We will check the issue with the store team and will let you know via email once we will  have any update.           07:06 PM, 03rd Apr                     XL                    Ok           07:07 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           07:07 PM, 03rd Apr                     XL                    No. Awaiting your email update           07:08 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:11 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980409