Subject: Ticket Assigned - Conversation with Mustafa Saif
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 15:01:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mustafa Saif Mustafa Saif                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Mustafa saif Bot:  Hi Mustafa saif, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96596697975            06:50 PM, 03rd Apr                   Mohammad                   Good Evening Mustafa, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           06:55 PM, 03rd Apr                   Mohammad                   We would like to inform you that we have processed the refund amount of KWD 4.25 as a refund voucher which you can use on your next purchase with us.           06:57 PM, 03rd Apr                   Mohammad                   The voucher code you need to apply in the promo code section at checkout is 84237741137826979149           06:57 PM, 03rd Apr                   Mohammad                   *Terms and conditions apply 1. This voucher code is valid till 6 Months 2. Voucher is only valid on Splash online shopping. 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           06:57 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           06:58 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           07:00 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980380