Subject: Ticket Assigned - Conversation with Bilal El Dakrory
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 14:33:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bilal El Dakrory Bilal El Dakrory                    Hi           06:07 PM, 03rd Apr                     Bilal El Dakrory                    I got order yesterday but missed short           06:08 PM, 03rd Apr                     Bilal El Dakrory                             06:08 PM, 03rd Apr                     Bilal El Dakrory                    This a order           06:08 PM, 03rd Apr                   Mohammad                   Good Evening Bilal, Thank you for contacting Max, This is Khalid, I will be happy to help you.           06:12 PM, 03rd Apr                     Bilal El Dakrory                    You can speak Arabic?           06:13 PM, 03rd Apr                   Mohammad                   I can only support you in English.           06:14 PM, 03rd Apr                     Bilal El Dakrory                    No problem           06:14 PM, 03rd 
 Apr                     Bilal El Dakrory                    I have one item missed           06:14 PM, 03rd Apr                     Bilal El Dakrory                             06:15 PM, 03rd Apr                     Bilal El Dakrory                    I want return 3 products because size not good           06:15 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:16 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           06:17 PM, 03rd Apr                   Mohammad                   Kindly note that we have refunded you the amount of 	AED 18.8746 against the missing item on to your original mode of payment.           06:18 PM, 03rd Apr                   Mohammad                   It may take upto 7-14 days to reflect in your account.           06:18 PM, 03rd Apr                   Mohammad                   Regarding the return request
  we would like to inform you that we will forward the issue to the concerned team to get the status update.           06:18 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           06:19 PM, 03rd Apr                     Bilal El Dakrory                    Ok           06:19 PM, 03rd Apr                     Bilal El Dakrory                    Which day you will send team           06:20 PM, 03rd Apr                     Bilal El Dakrory                    To take items?           06:20 PM, 03rd Apr                   Mohammad                   Kindly note that once the order status will update then you will be able to create the return request.           06:21 PM, 03rd Apr                     Bilal El Dakrory                    Ok I need to send to you again?           06:22 PM, 03rd Apr                     Bilal El Dakrory                    Or already you will create and make request           06:22 PM, 03r
 d Apr                   Mohammad                   We will not create the return request.           06:22 PM, 03rd Apr                   Mohammad                   You will be able to create the return request after order status update.           06:23 PM, 03rd Apr                     Bilal El Dakrory                    Ok when?           06:23 PM, 03rd Apr                     Bilal El Dakrory                    Thin I need to send it to you again?           06:23 PM, 03rd Apr                   Mohammad                   Sorry but we didn't get you.           06:29 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           06:31 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:33 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/ticke
 ts/5980276