Subject: Ticket Assigned - Conversation with Rida Parkar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 14:10:57 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rida Parkar Rida Parkar                    Hi Babyshop team           05:45 PM, 03rd Apr                   Mohammad                   Good Evening Rida, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           05:48 PM, 03rd Apr                   Mohammad                   We are supporting on another chat hence closing this one.           05:49 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           05:49 PM, 03rd Apr                     Rida Parkar                    Hi           05:49 PM, 03rd Apr                     Rida Parkar                    Where another?           05:49 PM, 03rd Apr                     Rida Parkar                    Can you guide me please?           05:49 PM, 03rd Apr                   Moham
 mad                   Could you please elaborate your concern so that we can check and assist you accordingly?           05:49 PM, 03rd Apr                     Rida Parkar                    I have placed an order yest           05:50 PM, 03rd Apr                     Rida Parkar                    Which I received some time back           05:50 PM, 03rd Apr                     Rida Parkar                    I need to change the size of the shoe which was one of my orders           05:50 PM, 03rd Apr                     Rida Parkar                    I need a bigger size in it           05:51 PM, 03rd Apr                     Rida Parkar                    But my order consisted of 4 items but I want to replace only one of them           05:51 PM, 03rd Apr                     Rida Parkar                    What is the process?           05:51 PM, 03rd Apr                   Mohammad                   Kindly share with us your order id so that we can check and assist you accordingly.   
         05:52 PM, 03rd Apr                     Rida Parkar                    Sure           05:52 PM, 03rd Apr                     Rida Parkar                    9423829905           05:52 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:54 PM, 03rd Apr                   Mohammad                   Could you please confirm us the item name you want to change Juniors Glitter Textured Sneakers with Hook and Loop Closure?           05:57 PM, 03rd Apr                     Rida Parkar                    Yes           05:57 PM, 03rd Apr                     Rida Parkar                    I ordered size 24 but need it in size 26           05:57 PM, 03rd Apr                     Rida Parkar                    This is correct           05:58 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           05:58 PM, 03rd Apr                   Mohammad 
                   We would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           05:59 PM, 03rd Apr                     Rida Parkar                    Can I not replace it via app?           05:59 PM, 03rd Apr                     Rida Parkar                    I want to return it online           06:00 PM, 03rd Apr                   Mohammad                   Kindly note that in online return request you will only get the refund not the replacement.           06:00 PM, 03rd Apr                     Rida Parkar                    That is ok           06:00 PM, 03rd Apr                     Rida Parkar                    I will place the order again           06:01 PM, 03rd Apr                     Rida Parkar                    How will I get the refund?           06:01 PM, 03rd Apr                   Mohammad                   Shall I proceed with the return request?           06:01 PM,
  03rd Apr                     Rida Parkar                    Yes please           06:01 PM, 03rd Apr                     Rida Parkar                    What about this ?           06:01 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           06:04 PM, 03rd Apr                   Mohammad                   We have created the return request on behalf of you.           06:04 PM, 03rd Apr                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           06:04 PM, 03rd Apr                     Rida Parkar                    Ok, Thank you so much           06:05 PM, 03rd Apr                   Mohammad                   You can track the return through the link https://rb.gy/summ with the tracking id RP040323004455           06:05 PM, 03rd Apr                     Rida Parkar                    Will I receive the amount in the account? Or babyshop wallet?           06
 :05 PM, 03rd Apr                   Mohammad                   You will get the refund in your original mode of payment           06:05 PM, 03rd Apr                     Rida Parkar                    Aah great           06:05 PM, 03rd Apr                     Rida Parkar                    I can place another order today itself right?           06:05 PM, 03rd Apr                   Mohammad                   Yes you can place the order again.           06:06 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           06:10 PM, 03rd Apr                     Rida Parkar                    Same to you           06:10 PM, 03rd Apr                     Rida Parkar                    Take you so much for the assistance           06:10 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980166