Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 12:37:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97339070492            04:24 PM, 03rd Apr                   Mohammad                   Good Evening Sana, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:26 PM, 03rd Apr                     Hi                    I had an order dnding with 9188, still it is showing not delivered in the app           04:26 PM, 03rd Apr                     Hi                    But it is already delivered and i want to return one of the items           04:27 PM, 03rd Apr                     Hi                    So what is the procedure?           04:27 PM, 03rd Apr                     Hi                    Ending*           04:27 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:28 PM, 03rd Apr                     Hi                    Ok waiting           04:28 PM, 03rd Apr                   Mohammad                   Could you please confirm us the order id 7822709188?           04:29 PM, 03rd Apr                     Hi                    Yes this is it           04:29 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           04:33 PM, 03rd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           04:33 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           04:33 PM, 03rd Apr                     Hi                    How many days will it take??           04:35 PM, 03rd Apr                   Mohammad                   We cannot assure you about the timings but will try to resolve it as earliest as possible.           04:36 PM, 03rd Apr                     Hi                    I have called to the call centre two days before, they too said that they will raise the issue but until now nothing is updated yet           04:37 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:37 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5979415