Subject: Ticket Assigned - Conversation with Danyal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:47:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Danyal Danyal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  danyal Bot:  Hi danyal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9417657199 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  050-6720866 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I want details of this order number Customer:  Mean how many items and price Agent:  Good morning Danyal, Welcome to Centrepoint. This is Riya. I will be happy to assist you. Customer:  I want details of this order Agent:  We would request you to please share the order number so that we can assist you better. Customer:  Mean items and price Customer:  050-6720866 Customer:  U can send this order details on my email Agent:  We would request you to please allow me a moment to check. Customer:  Ok Agent:  Thank you for waiting. Agent:  Please allow us a moment to send your invoice. Customer:  U ther Agent:  We apologise for the delay we are fetching the invoice for your order please allow us a moment. Customer:  Ok Customer:  U got it Agent:  Thank you for waiting. We have attached the invoice. Agent:  We would request you to please check the above attachments. Customer:  In email? Agent:  I have shared the invoice in the chat. Customer:  Where? Agent:  We would request you to please check, if you face any issue please let us know. Customer:  I can’t see Customer:  Where u attach? Customer:  U ther? Customer:  Where u attach the details? Customer:  Hello Customer:  Start Again Customer:  Hello Agent:  We have already shared the invoice in our conversation, if you want us to send the invoice via email. Agent:  We will send the invoice via email after this chat. Customer:  I can’t see , where u attach in conversation ? Agent:  We would request you to please share the email address. Customer:  [email-masked] Agent:  Thank you for sharing the information. Agent:  is there anything else I can help you with? Customer:  Did u send email? Customer:  U there Customer:  What u doing dear? Customer:  U said file is in the chat , but I can’t see Customer:  Now u says in email u will share but I didn’t got Customer:  Start Again Customer:  U ther Agent:  The email will be sent after this chat. Agent:  is there anything else I can help you with? Customer:  Ok send email m waiting Agent:  Thank you for contacting Centrepoint. Thank you for the pleasing chat.   Wish you a great day ahead. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:29 PM, 03rd Apr                     Danyal                    Where is email ?           03:30 PM, 03rd Apr                     Danyal                    It take hours to send email?           03:30 PM, 03rd Apr                     Danyal                    Start Again           03:31 PM, 03rd Apr                     Danyal                    Did u send email?           03:31 PM, 03rd Apr                     Danyal                    Anybody there           03:32 PM, 03rd Apr                     Danyal                    Start Again           03:32 PM, 03rd Apr                   Mohammad                   Good Afternoon Danyal, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:33 PM, 03rd Apr                     Danyal                    The other agent riya she wasted my time a lot           03:33 PM, 03rd Apr                     Danyal                    Still m waiting for email           03:33 PM, 03rd Apr                     Danyal                    First she said I attached the file in chat           03:34 PM, 03rd Apr                     Danyal                    Then she said I going to send email           03:34 PM, 03rd Apr                     Danyal                    9417657199           03:35 PM, 03rd Apr                   Mohammad                   Thank you for sharing the concern.           03:35 PM, 03rd Apr                   Mohammad                   Kindly allow me a moment to check the details for you.           03:36 PM, 03rd Apr                     Danyal                    I want details of this order           03:38 PM, 03rd Apr                     Danyal                    It’s just a simple thing           03:38 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           03:39 PM, 03rd Apr                   Mohammad                   I have checked and found that we sent you the email containing the invoice.           03:39 PM, 03rd Apr                   Mohammad                   We request you to kindly check your email id for the same and confirm us.           03:40 PM, 03rd Apr                     Danyal                    Yes just now I received           03:42 PM, 03rd Apr                     Danyal                    Thank u           03:42 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           03:42 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:47 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978910