Subject: Ticket Assigned - Conversation with Manisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:47:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manisha Manisha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi manisha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 03rd Apr                   Mohammad                   Good Afternoon Manisha, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:33 PM, 03rd Apr                     Manisha                    Hi. I just wanted to say that my return has been picked up this morning . But the pick up guy didn’t give me any return number or receipt           03:34 PM, 03rd Apr                     Manisha                    It’           03:34 PM, 03rd Apr                     Manisha                    is that ok?           03:34 PM, 03rd Apr                     Manisha                    Because the order status has been not yet updated on my order history. That’s why I am worried           03:36 PM, 03rd Apr                   Mohammad                   Could you please confirm us the order id 9423205242?           03:40 PM, 03rd Apr                     Manisha                    Yes it’s the same           03:41 PM, 03rd Apr                     Manisha                    Pick up guy is from Adnan Ali delivery service           03:42 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           03:42 PM, 03rd Apr                   Mohammad                   Kindly note that if you did not receive any receipt it is not a issue.           03:43 PM, 03rd Apr                     Manisha                    Okay           03:43 PM, 03rd Apr                   Mohammad                   Kindly note that if you did not receive the refund within 5 days kindly get back to us and we will be happy to help you.           03:44 PM, 03rd Apr                     Manisha                    Because I don’t have any proof that’s why           03:44 PM, 03rd Apr                     Manisha                    Thanks for your assistance           03:44 PM, 03rd Apr                     Manisha                    Good day           03:44 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:46 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978903