Subject: Ticket Assigned - Conversation with Yasmin Khalaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:45:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yasmin Khalaf Yasmin Khalaf                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  yasmin khalaf Bot:  Hi yasmin khalaf, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FP033023003149 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  I want to talk to an agent Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi yasmin khalaf, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971585572072            03:11 PM, 03rd Apr                   Mohammad                   Good Afternoon Yasmin, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:16 PM, 03rd Apr                     Yasmin Khalaf                    Hi           03:18 PM, 03rd Apr                     Yasmin Khalaf                    I need to return items           03:18 PM, 03rd Apr                     Yasmin Khalaf                    And i’m not able to do it online           03:18 PM, 03rd Apr                     Yasmin Khalaf                    I didnt receive any emails too           03:18 PM, 03rd Apr                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           03:20 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           03:23 PM, 03rd Apr                   Mohammad                   We have checked but could not find any order id.           03:23 PM, 03rd Apr                   Mohammad                   We request you to kindly share with us your order id so that we can check and assist you accordingly.           03:24 PM, 03rd Apr                     Yasmin Khalaf                             03:24 PM, 03rd Apr                     Yasmin Khalaf                    +971 58 302 7291           03:24 PM, 03rd Apr                     Yasmin Khalaf                    Its with my old phone number           03:24 PM, 03rd Apr                   Mohammad                   Thank you for sharing the details.           03:28 PM, 03rd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           03:28 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           03:28 PM, 03rd Apr                     Yasmin Khalaf                    Please inform me via this email           03:29 PM, 03rd Apr                     Yasmin Khalaf                    [email-masked]           03:29 PM, 03rd Apr                   Mohammad                   We will inform you via this email id.           03:30 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           03:30 PM, 03rd Apr                     Yasmin Khalaf                    Can i return a splash item in centerpoint store           03:32 PM, 03rd Apr                     Yasmin Khalaf                    And can i return an online order in store           03:32 PM, 03rd Apr                   Mohammad                   Yes you can return Splash item at the Centrepoint store as well you can return online order at the store.           03:38 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           03:41 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978879