Subject: Ticket Assigned - Conversation with Prateek Bothra
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:38:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Prateek Bothra Prateek Bothra                    Hi Team           03:10 PM, 03rd Apr                     Prateek Bothra                    Any update?           03:10 PM, 03rd Apr                   Mohammad                   Good Afternoon Prateek, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:12 PM, 03rd Apr                     Prateek Bothra                    Hi Khalid           03:14 PM, 03rd Apr                     Prateek Bothra                    Can you pls go through yesterday's chat and update me           03:14 PM, 03rd Apr                   Mohammad                   Please allow me a moment to check this for you.           03:15 PM, 03rd Apr                     Prateek Bothra                    Thank you           03:15 PM, 03rd Apr                   Mohammad                   Thank you for your patie
 nce.           03:18 PM, 03rd Apr                   Mohammad                   Kindly note that we have already forwarded your issue to the concerned team to update the status of the orders.           03:18 PM, 03rd Apr                   Mohammad                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:18 PM, 03rd Apr                     Prateek Bothra                    Thank you, I'll wait for the issue to be resolved because I need to return these itesm           03:20 PM, 03rd Apr                     Prateek Bothra                    And I cannot return it unless it is updated           03:20 PM, 03rd Apr                     Prateek Bothra                    Or can you put a return request for all items at your end?           03:20 PM, 03rd Apr                   Mohammad                   We request you to kindly share with us the name of the items along with the order ids for which you want to place 
 the return request and we will get it created for your and will update you via the email.           03:22 PM, 03rd Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:26 PM, 03rd Apr                     Prateek Bothra                    Yes           03:29 PM, 03rd Apr                     Prateek Bothra                    All 3 orders to be returned           03:29 PM, 03rd Apr                   Mohammad                   Kindly confirm us if you want to return all the items in these 3 orders.           03:30 PM, 03rd Apr                     Prateek Bothra                    Yes           03:30 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           03:34 PM, 03rd Apr                   Mohammad                   We will create the return request on behalf of you and will update you via the email.           03:35 PM, 03rd Apr                   Mohammad               
     Is there anything else I can assist you with?           03:35 PM, 03rd Apr                     Prateek Bothra                    Thank you so much           03:36 PM, 03rd Apr                     Prateek Bothra                    This is fine           03:36 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:37 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978816