Subject: Ticket Assigned - Conversation with Fatima Ahmed-Essap
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:09:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Ahmed-Essap Fatima Ahmed-Essap                    Hello           02:46 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:46 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 03rd Apr                     Fatima Ahmed-Essap                    1           02:46 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello Fatima Ahmed-Essap , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:46 PM, 03rd Apr                     Fatima Ahmed-Essap                    2           02:46 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:46 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:46 PM, 03rd Apr                     Fatima Ahmed-Essap                    2           02:47 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:47 PM, 03rd Apr                     Fatima Ahmed-Essap                    1           02:47 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:47 PM, 03rd Apr                     Fatima Ahmed-Essap                    [email-masked]           02:47 PM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:47 PM, 03rd Apr                   Mohammad                   Good Afternoon Fatima, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:50 PM, 03rd Apr                     Fatima Ahmed-Essap                    Hello Khalidiyah           02:50 PM, 03rd Apr                     Fatima Ahmed-Essap                    Khalid *           02:50 PM, 03rd Apr                     Fatima Ahmed-Essap                    I have bought an item that was delivered yesterday and I need a different size as they are small           02:50 PM, 03rd Apr                     Fatima Ahmed-Essap                    How can I exchange           02:51 PM, 03rd Apr                     Fatima Ahmed-Essap                    For the same shoe but different size           02:51 PM, 03rd Apr                     Fatima Ahmed-Essap                    Because the price has gone up in just one day and I don’t want to pay more           02:51 PM, 03rd Apr                     Fatima Ahmed-Essap                    Order # 9423601561           02:52 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           02:58 PM, 03rd Apr                   Mohammad                   We would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           02:58 PM, 03rd Apr                     Fatima Ahmed-Essap                    Will they match the price ?           02:59 PM, 03rd Apr                   Mohammad                   Kindly note that if the item has any price difference you will have to pay the same.           03:02 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           03:06 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:09 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978546