Subject: Ticket Assigned - Conversation with Mohammed Mohsen
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:35:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Mohsen Mohammed Mohsen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohammed mohsen Bot:  Hi mohammed mohsen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097332149299            02:24 PM, 03rd Apr                   Mohammad                   Good Afternoon Mohammed, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:27 PM, 03rd Apr                     Mohammed Mohsen                    السلام اخوي           02:27 PM, 03rd Apr                     Mohammed Mohsen                    انا عندي اوردر وصلني الا اهو اخر اوردر           02:27 PM, 03rd Apr                     Mohammed Mohsen                    وصلني قطعه مختلفه عن اللي طلبتها           02:27 PM, 03rd Apr                     Mohammed Mohsen                    و بغيت اسوي return بس ما اقدر لان للحين الاوردر مصاير processing           02:28 PM, 03rd Apr                   Mohammad                   Are you comfortable in English or Arabic?           02:29 PM, 03rd Apr                     Mohammed Mohsen                    Anything depends on you           02:29 PM, 03rd Apr                   Mohammad                   Kindly note I will be able to assist you in English only.           02:30 PM, 03rd Apr                     Mohammed Mohsen                    Ok           02:31 PM, 03rd Apr                     Mohammed Mohsen                    I need to return an itme because i received a wrong item not the one I ordered           02:31 PM, 03rd Apr                   Mohammad                   Could you please confirm us your order id : 7822992054?           02:31 PM, 03rd Apr                     Mohammed Mohsen                    But i can’t because the order is still on processing           02:32 PM, 03rd Apr                     Mohammed Mohsen                    Yes           02:32 PM, 03rd Apr                     Mohammed Mohsen                    I received a different t shirt not like the one in the pic           02:32 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           02:33 PM, 03rd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           02:33 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           02:33 PM, 03rd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:33 PM, 03rd Apr                     Mohammed Mohsen                    Ok ty           02:33 PM, 03rd Apr                     Mohammed Mohsen                    Np           02:33 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:34 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978198