Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:17:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:49 PM, 03rd Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre, This is Khalid, How may I assist you today?           01:51 PM, 03rd Apr                     User                             01:51 PM, 03rd Apr                     User                    this order I received sometime ago           01:51 PM, 03rd Apr                     User                    the light grey recliner one seater has been making sound since sometime and I reported this to you on last friday but I didn't receive any response till date           01:52 PM, 03rd Apr                     User                    now the reclining mechanism totally stopped           01:52 PM, 03rd Apr                     User                    not working anymore           01:52 PM, 03rd Apr 
                   Mohammad                   We are really sorry for the inconvenience caused to you.           01:53 PM, 03rd Apr                   Mohammad                   Could you please share with us the order id and video of the product showing issue?           01:53 PM, 03rd Apr                     User                    Order#8414221178           01:54 PM, 03rd Apr                     User                    * File attached - WhatsApp Video 2023-04-03 at 12.54.24 PM.mp4 *             01:55 PM, 03rd Apr                     User                    this video I am sharing for the second time now           01:55 PM, 03rd Apr                     User                    this is a video of the sound           01:55 PM, 03rd Apr                     User                    Now, the mechanism is NOT WORKING at all. I hope this is clear           01:55 PM, 03rd Apr                     User                    Hey. Are you still there?           01:58 PM, 03rd Apr                   Mo
 hammad                   Thank you for sharing the details.           01:58 PM, 03rd Apr                   Mohammad                   Please allow me a moment to check this for you.           01:58 PM, 03rd Apr                     User                    Ok please           01:58 PM, 03rd Apr                     User                    I am waiting           01:58 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           02:04 PM, 03rd Apr                   Mohammad                   We request you to kindly share with us the video of the product in which the reclining function is not working.           02:05 PM, 03rd Apr                     User                    I am at my workplace right now. chair is at home           02:05 PM, 03rd Apr                     User                    whenever we pull the trigger, there is no response. that is the case           02:06 PM, 03rd Apr                   Mohammad                   We request you to k
 indly share the video with us through the email on [email-masked]           02:06 PM, 03rd Apr                     User                    and then what should happen?           02:07 PM, 03rd Apr                   Mohammad                   Once you will drop the email stating issue with the video we will forward the same to the concerned team for further assistance.           02:08 PM, 03rd Apr                     User                    can you please share a report on this conversation to my email?!           02:09 PM, 03rd Apr                   Mohammad                   We will not be able to share the report for this conversation however you can take the screenshot of the conversation.           02:09 PM, 03rd Apr                     User                    ok thanks           02:11 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           02:11 PM, 03rd Apr                     User                    just
  if you can help me by prioritizing this issue so that I get a response after I share the video as you requested. As I didn't get any response the last time.           02:13 PM, 03rd Apr                   Mohammad                   Kindly note that without the video of the issue we will not be able forward the issue.           02:14 PM, 03rd Apr                   Mohammad                   Once you will share the video on the email you will also be notified accordingly.           02:15 PM, 03rd Apr                     User                    Last Time I shared a video also and nothing happened. I hope it is different this time. I am counting on your assistance. Thanks and take care           02:16 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           02:17 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.fresh
 desk.com/helpdesk/tickets/5978038